Face-to-Face Service Consultant

at  ANZ Banking Group

Req ID: 78342
Department: NZ Personal Banking Branch Network
Division: New Zealand
Location: Auckland
Ko Mātou – About Us
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.
Mō te tūranga - About the role
As a Service Consultant in our Personal Banking portfolio you’ll play a key role in their mission to provide exceptional customer experience through quality interactions that meet customers’ financial transaction needs at the first point of contact and identify whether any other needs are required which are then referred off to the appropriate sales channel. You’ll be
Delivering high quality customer interactions, demonstrating ANZ service standards at all customer interactions.
Working efficiently and accurately to process customer transactions as quickly as possible while gaining knowledge and understanding of customers through using tools such as NBC to have a quality conversation.
Establishing good working relationships, contribute and work effectively and efficiently as part of a team to achieve goals and results.
Undertaking Cash Management requirements in an accurate and efficient manner in line with bank process and policy requirements.
Maintaining compliance with ANZ and branch policies and procedures including maintaining adequate cash holdings; arrange cash deliveries and repatriation as required & co-ordinate branch teller cash requirements by minimising cash holdings at the counter.
Whatever the day has in store, you’ll be working with a close knit team that supports each other and celebrates team wins.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role location: 205 Queen Street - 205 Te Tiriti o Kuini
Role type: Full-Time, 6months Fixed Term, Multiple Vacancies
Work Schedule: Schedule will be discussed by Hiring Manager
Ka aha tō rā e kite ai? - What will your day look like

• Strong customer focus
• Excellent communication skills both written and oral
• Sound understanding of compliance
• A positive attitude with a growth mindse