Fair PharmaCare Document Processing Clerk

at  Pbc Solutions

POSITION SUMMARY

This position reviews and processes applications and forms for registration and financial assistance within the Fair PharmaCare program and entering it into our IT systems. The Fair PharmaCare Document Processing clerk uses email, phones and written correspondence to respond to questions, comments and queries from the general public. When required, this positions reviews and processes applications and forms that are related to MSP enrolment.

EDUCATION AND EXPERIENCE

• High school diploma or GED equivalent, required, may be subject to standardized testing
• Required minimum of one years’ experience in a data entry environment
• Basic computer skills, including MS Suite and ability to navigate in a Windows environment
• Ability to operate standard office equipment
• Preferred knowledge of Fair PharmaCare policies and procedures
• Preferred basic knowledge of Medical Services Plan policies and procedures

Knowledge, Skills and Abilities

• Understand the Principles of customer situational judgment
• Customer service
• Plain language communication
• Professional, pro-social inter-relations
• Privacy and security of personal information
• Call control and customer situational judgment
• Attention to detail
• Customer service
• Plain language communication
• Ability to communicate with a diverse population
• Time management
• Privacy and security of personal information

Competencies

• Communication
• Conflict Management
• Ensuring Accountability
• Problem Solving
• Organizational Savvy
• Time Management
• Customer Focus
• Teamwork

DOES THIS OPPORTUNITY RESONATE WITH YOU?

Are you seeking a work environment that will challenge you, provide stretch opportunities, and support your success and growth? Then you’ve found your ideal work environment - Apply today please! We’d love to talk with you to explore this opportunity further with you.
Please note, if selected for this opportunity, you will be required to undergo a background check in accordance with PBC Solutions policies.
We sincerely thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.

Primary Duties and Tasks

• Process Family Coverage as well as other system generated lists
• Monitor Admin Review Outlook Inbox and faxes.
• Complete public callbacks within 24 hours to meet our obligation to the client and provide excellent customer service.
• Manage your interactions with callers, clients and colleagues respectfully, collaboratively and professionally to contribute to a harmonious, productive work environment.
• Understand and comply with PBC Solutions, legislated and client policies and work procedures accurately to provide excellent customer service