Fiber Customer Support Analyst

at  Verizon

WHEN YOU JOIN VERIZON

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

Customers rely on us for the best network and entertainment. And when they have questions or issues, you’ll be there with exceptional technical support and customer service. You’ll join a tech support team in a call center to help our Fios customers with their voice, data, and video services. The team will be troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Because here, better matters.

Your responsibilities will include, but are not limited to:

• Answering incoming calls from customers with order inquiry and/or trouble reports.
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.