FICO Systems Analyst

at  Thermo Fisher Scientific

EDUCATION

• Bachelor’s Degree in Computer Science, Business Management, Project Management, Management Information Systems or equivalent work experience acceptable.

EXPERIENCE

• Minimum of 2 years of SAP project implementation/management experience
• 2-4 years of demonstrated ability in a similarly complex technical organization
• Demonstrated experience with project management/delivery/ITIL in a regulated environment

TOOL & TECHNOLOGY SKILLS

• S4 Hana implementation experience is a significant advantage
• Agile DevOps experience is an advantage
• SAP SD / OTC experience is essential

KNOWLEDGE, SKILLS, ABILITIES

• Ability to set expectations, explain and promote detailed technical concepts to peers, management and our business partners
• Ability to translate details into specific tasks needed to accomplish a task or solve a problem
• Excellent customer service skills required
• Excellent verbal and written communication skills and the ability to collaborate professionally with a diverse group, executives, managers, and domain specialists
• Good interpersonal, written, and verbal communication skills, including ability to communicate information to both technical and non-technical staff and management
• Demonstrated ability to work creatively and analytically in a problem-solving complex environment
• Verified capability to navigate the technology environment and work effectively with our multiple groups around the globe
• Strong co-operation/persuasion and analytical skills
• Ability to communicate and operate in a matrix organization with multiple business partners and IT colleagues on a remote basis
• Must have the propensity to question the status quo
• We will provide SAP SD/Service training as required

• Assessment/blueprinting of system enhancements and larger-scale projects ensuring solutions meet or exceed business value propositions and meet architectural policies.
• Effective and efficient delivery of all functional SAP Project Execution activity to make sure that we deliver it in a consistent, harmonized and optimal manner within the guidelines of the Project Management Framework (PMF)
• On time delivery of functional aspects of Enhancement and Project assessment requests and blueprinting
• Prompt delivery, quality and cost effectiveness of functional features within Enhancements and Projects
• Delivery and support of incident/break/fix and production support
• Support of Service/OTC processes when the main analyst is not available (we will deliver training on the processes, but basic understanding of the OTC processes is required)
• Effectively build and maintain relationships with our internal business partners
• Work with various internal and external vendor teams to deliver Change Requests within established SLAs
• Collaborate with SAP Functional Leads - Project Execution to support delivery of a seamless global project execution model. Gather and effectively use data to deliver continuous improvement
• Proactively take part in project and enhancement reviews, maintain SLAs
• Partner with the Architecture team as we design new solutions to meet business requirements
• Able to articulate solution options and using SAP configuration creatively versus developing enhancements
• Prepare functional specifications for conversions and enhancements
• Coordinate with development team and check the progress of developing activities and updating the status with respective teams
• Provide and support user training where appropriate
• Coordinate with Power/Super Users so that we can resolve issues that arise during user training
• Help in the management of Root Cause Analysis for service delivery issues
• Actively participate in Major Incident Management (MIM) calls and Post-Mortem Reviews