Field Service Engineer

at  SPT Labtech

SPT Labtech are looking for an experienced remote based Field Service Engineer on the West side of Germany.
Do you have experience working with liquid handling or sample management systems in the Life Sciences industry? If so, we have an exciting opportunity for you to coordinate and manage emergency/preventive maintenance service calls as a Field Service Engineer based close to a German airport on the west side of Germany Frankfurt, Cologne, Dusseldorf or Dortmund.

ABOUT US:

Our HQ based in Melbourn, near Cambridge, UK, SPT Labtech makes products that transform the way scientists work. For more than two decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalized experiences designed for real-world challenges in the lab.
Want to be part of a team that’s truly making a difference?

ABOUT THE ROLE:

As a self-motivated team player, you’ll be responsible for scheduling and performing territory service work, ensuring a high degree of customer satisfaction. You’ll have the chance to travel across mainland Europe, primarily serving Germany, with occasional longer distance travel. Candidates should anticipate 8-12 days per month of overnight travel on average.
In this role, you’ll be expected to provide on-site support for a range of exciting products, making it the perfect opportunity for those seeking a varied, challenging, and stimulating work experience. If you have previous experience with electro-mechanical and automated systems, ideally within the life sciences or pharmaceutical sectors, we want to hear from you!

DUTIES & RESPONSIBILITIES:

• Scheduling and performing territory service work such as on-site installation and preventative maintenance.
• Responsible for account management, ensuring a high degree of customer satisfaction.
• Performing reactive territory repair visits.
• Being available to travel at short notice in order to support other Field Service Engineers when needed.
• Timely completion of all required documentation.
• Communicating any product quality issues to the appropriate persons;
• Working closely with the Sales team and the Field Applications Specialists
• Thriving in a dynamic growing business, you’ll be solutions-oriented and naturally embrace our core values: Agile, Collaborative, Customer Centric & Innovative