Field Service Planner Administrative

at  Emerson

We are looking for a well organized person, with a passion for customer focused work, ready to take their career forward in a world world-class technology leader!
Our new colleague to be the main point of contact with customers, services managers and sales, communicating with both the Italy office and the order entry team in Cluj, Romania. They will have an active role in planning field service activities, assigning the appropriate specialists to handle customer needs, maintaining an accurate activity schedule and gathering reports on completed assignments.
The role will work on site for the initial months, however hybrid working options will available after training is complete. We invite you to be a part of our team in Seregno and contribute to our mission of providing excellent support to our customers by applying for this role!

In This Role, Your Responsibilities Will Be:

• Maintain customer\supplier relationship regarding planning activities.
• Keep customers advised of the status of service requests, potential issues and upcoming preventative maintenance activities.
• Create and schedule on-site services, taking into account customer needs, capability and availability within the team, and prepare the proper Job tasks the Oracle Service Cloud tool (OSC) for tracking.
• Manage the hours, prepare service orders deviations & report to our Service Outside Sales team.
• Keep Service Records/Request: Micro Projects (MICP), Small Projects (SMAP), Contracts & TRED training (CNT).
• Creation and registration of training courses, and enroll to the different participants in the courses in the My Training web tool. Owner of the file and control of training orders (TRED)
• Collect, account for and organize engineering reports, verify that service hours are accurate in the system and send certifications for customer invoice control.

Who You Are:

You provide timely and helpful information to individuals across the organization. You stay aligned with your goals and stay productive. You establish and maintain effective customer relationships.For This Role, You Will Need:

• Business (Commercial) Education
• Min. of 1+ year experience in order administration
• Fluent in English
• Proficiency in Microsoft Office tools and IT in general
• Good Analytical & interpersonal skills, in order to get along with customers, team members and sub-contractors.

Preferred Qualifications that Set You Apart:

• Knowledge of Business Systems Oracle.
• Detailed knowledge in customer order completing.

In This Role, Your Responsibilities Will Be:

• Maintain customer\supplier relationship regarding planning activities.
• Keep customers advised of the status of service requests, potential issues and upcoming preventative maintenance activities.
• Create and schedule on-site services, taking into account customer needs, capability and availability within the team, and prepare the proper Job tasks the Oracle Service Cloud tool (OSC) for tracking.
• Manage the hours, prepare service orders deviations & report to our Service Outside Sales team.
• Keep Service Records/Request: Micro Projects (MICP), Small Projects (SMAP), Contracts & TRED training (CNT).
• Creation and registration of training courses, and enroll to the different participants in the courses in the My Training web tool. Owner of the file and control of training orders (TRED)
• Collect, account for and organize engineering reports, verify that service hours are accurate in the system and send certifications for customer invoice control

You provide timely and helpful information to individuals across the organization. You stay aligned with your goals and stay productive. You establish and maintain effective customer relationships.For This Role, You Will Need:

• Business (Commercial) Education
• Min. of 1+ year experience in order administration
• Fluent in English
• Proficiency in Microsoft Office tools and IT in general
• Good Analytical & interpersonal skills, in order to get along with customers, team members and sub-contractors