Field Support Automation Engineer - Remote

at  The Raymond Corporation

ABOUT THE POSITION:

We’re seeking a Field Support Engineer to collaborate with technicians in the field and cross-functional engineering teams to ensure the best customer support of our automation technologies. In this role, you will:

• Work Remotely.
• Manage and oversee Automated product support in the field and at the local service and support centers
• Provide prompt and effective technical support to customers via phone, email, chat, and on site, addressing inquiries and resolving issues related to our automation solutions.
• Diagnose technical problems, investigate root causes, and provide accurate solutions to ensure customer systems operate smoothly.
• Collaborate with cross-functional teams, including development and quality assurance, to address escalated technical challenges and contribute to product improvement.
• Support implementation of automated product offerings at customer and support center sites.
• Continuously stay updated with the latest developments with new technology and identify opportunities to enhance product lines.
• Collaborate on comprehensive training materials, including user guides, presentations, and hand on activities, to deliver effective training sessions on Automation to diverse teams.
• Assist and lead training sessions in person or virtually, ensuring participants acquire a deep understanding of concepts, tools, and best practices.
• Gather feedback from training sessions to refine and improve training materials, methodologies, and content.
• Travel onsite to customer to better understand and resolve their challenges.

• Work Remotely.
• Manage and oversee Automated product support in the field and at the local service and support centers
• Provide prompt and effective technical support to customers via phone, email, chat, and on site, addressing inquiries and resolving issues related to our automation solutions.
• Diagnose technical problems, investigate root causes, and provide accurate solutions to ensure customer systems operate smoothly.
• Collaborate with cross-functional teams, including development and quality assurance, to address escalated technical challenges and contribute to product improvement.
• Support implementation of automated product offerings at customer and support center sites.
• Continuously stay updated with the latest developments with new technology and identify opportunities to enhance product lines.
• Collaborate on comprehensive training materials, including user guides, presentations, and hand on activities, to deliver effective training sessions on Automation to diverse teams.
• Assist and lead training sessions in person or virtually, ensuring participants acquire a deep understanding of concepts, tools, and best practices.
• Gather feedback from training sessions to refine and improve training materials, methodologies, and content.
• Travel onsite to customer to better understand and resolve their challenges