Finance Clerk (Clerk B)

at  City of Winnipeg

Under the supervision of the Supervisor of Finance Clerical Support (Clerk C), the Clerk B Finance has responsibilities across the whole Finance Branch as follows:
Billing – setting up new customer accounts, applying billing rules to incidents to accurately determine payer, promptly billing customers within acceptable time tolerances, researching customer demographics and maintaining the customer database by updating customer information, monitoring customer billing for repetitive usage of ambulance services, dealing with customer queries regarding specific invoices, meeting agency billing requirements.
Receivables – accurately applying receivables to customer accounts within acceptable time tolerances, maintaining the customer database by updating customer information, dealing with customer queries regarding their account, maintaining agency relationships; reconciling collection agency account.
Collections – ensuring 30 and 60 day notices are issued to customers within acceptable time tolerances, transfer accounts in excess of 90 days to the collections agency, monitoring collection agency performance, initiating write off of invoices as appropriate, amending payer details as required.
The Clerk B Finance is one of three similar roles within the department whose responsibilities overlap to enable staff to work together to manage workload peaks and troughs.

As the FINANCE CLERK (CLERK B), you will:

• Billing.
• Set up new customer accounts.
• Review data from billing system and update in line with billing rules where applicable.
• Prepare incident reports for billing.
• Process billing.
• Statistical data record keeping of incidents billed and not billed by incident type.
• Research patient demographics to ensure complete and accurate information is available for billing purposes.
• Initiate rebilling as required.
• Receivables.
• Handle and apply all receipts to correct customer accounts.
• Update customer account details.
• Reconcile and balance all receivables daily.
• Manage all receivables through the department.
• Identify paid and unpaid agency billings.
• Notification of NSF to customer.
• Initiate Treasury deposits daily.
• Initiate refunds where applicable in accordance with organizational policies.
• Collections.
• Review Manitoba Gazette for notification of deceased patients and issue correspondence to Estates.
• Issue customer overdue notices.
• Transfer customer accounts to collections agency.
• Monitor collection agency performance.
• Update customer account details.
• Initiate write off of invoice balance as required.
• General duties as requested.
• Handle routine mail.
• Provide vacation and sick coverage as required.
• Perform other related duties consistent with the classification, as required.

YOUR EDUCATION AND QUALIFICATIONS INCLUDE:

• One (1) year or more customer service experience.
• One (1) year or more experience working with confidential documents.
• One (1) year or more experience working within a finance function.
• Experience using Microsoft Word, Excel and Outlook at an intermediate level.
• Experience working within an accounts receivable work area is an asset.
• Excellent organization skills with the ability to prioritize and multi-task in a deadline driven environment with time constraints.
• Excellent analytical and problem-solving skills with the ability to gather pertinent information and make sound decisions demonstrating good judgement.
• Excellent verbal communication skills.
• Excellent written communication skills.
• Excellent interpersonal skills with the ability to establish and maintain strong working relationships with clients, co-workers, supervisors, and other agencies and professionals in a collaborative, team environment.
• Ability to reconcile and adjust customer accounts with extreme accuracy and to comprehend the requirements of various source documents.
• Ability to gather pertinent information, problem solve and consistently exercise sound judgement regarding customer queries and research.
• Ability to maintain composure and credibility when dealing with customers, often under stressful situations for both the customer and staff.
• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.

Please refer the Job description for details