Finance Operations Associate - O2I Cloud, Software & Support

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Upper written and spoken English • Previous experience in finance area is not essential, but it is a plus

• Customer focus & business acumen
• Ability to work under pressure
• Good communication skills
• Capacity to develop collaborative work relationships within the team and with stakeholders
• Knowledge of MS Office (Word, Excel, Outlook, PowerPoint)

If you are proactive and curious person, who wants to start a finance career in an international environment, then we want to hear from you!
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

PURPOSE AND OBJECTIVES

The Global Finance Shared Services (GFSS) belong to one of the main pillars of the Global Finance & Administration board area of SAP, the Global Finance Infrastructure. The Global Finance Shared Services environment allows SAP to maximize the efficiency and effectiveness as well as quality of the finance processes while delivering global end-to-end process standards.
Within GFSS, the O2I CSS team is responsible for supporting the processes for the administration of Cloud Subscription, Software License and Support contracts and invoices starting with the receipt of signed contracts.

WHAT WILL BE YOUR KEY RESPONSIBILITIES?

• Support administration of SAP Cloud License and Maintenance Software contracts mainly for Latin America
• Processing new sales contracts, processing them in SAP systems and ensure our customers can access and download software

• Manage the billing cycle for all our new business • Handle internal/external customers’ queries within stipulate SLAs

• Review sales opportunities to verify contracts and quotes, ensuring they are accurate and complete
• Assist Cash Collections team in resolving complex billing issues and dispute cases
• Participate in monthly close processes
• Collaborate closely and cross-functionally with other teams and departments – Commercial Finance, CFO, Contracting, Sales Teams, etc.
• Own strategic projects and initiatives that improve team functionality and efficiency
• Contact for external and internal auditors

IN THE ROLE, YOU WILL:

• Contribute to the success of the team and its development
• Learn E2E a very interesting process of License and Maintenance Software contracts handling
• Gain knowledge and skills that can help you boost your career development