Finnish speaking Customer Support Agent

at  Jobylon AB

Jobylon offers a modern hiring software (SaaS) to companies who want to create and share beautiful job ads and manage their applicants with ease. The recruitment industry has stayed unchanged for too long whilst the need for a simple and efficient tool has increased.
Today, we work with nearly 1,000 employers from more than 80 countries, including amazing organisations such as Varner, Capgemini, Skanska, McDonalds and many more!
We want to join forces with a dedicated, client focused and Finnish speaking Customer Support Agent who will be responsible for our Finnish customers, steering Jobylon towards its expansion targets in this region. This role is a unique opportunity if you want to become a key player in our journey towards expanding in the Finnish market.
Why you should become a part of our people-first culture at Jobylon
At Jobylon, we have a People First culture that we hold close to our hearts. For us, this essentially means that we actively aim for maximizing the potential of each individual and creating a culture where all our employees feel equally relevant and can have an impact.
This evolved into what we now refer as our “happiness culture” where each individual feels they have a mandate to take initiatives and decisions
We are a remote first workplace
One example of how our People First mindset is manifested in our workdays is our remote-friendly culture. Our mindset is that our employees can work from anywhere in the world and find different ways of working that makes them happy – as long as we’re all working towards the same direction.
Wagner Barretto
Lead Engineer
“As an engineer, you get the chance to work close to the business and participate in project decisions. This makes our work feel more impactful on the business and our customers.”
Martin Linder
VP Sales & Marketing
“We are on an incredible journey and we have just started scratching the tip of the iceberg in terms of growth. If you want to be a part of building a function, this is really the place for you.”
Elina Bergström
VP Customer Success
“Everyone working at Jobylon is amazing and super different, but we complement each other in a really good way. Our Happiness culture, as we call it, might sound cheesy, but we do it genuinely.”
Emelie Strandberg
Team Lead Customer Success
“What I love most is that I get to grow together with an inspiring team which I’m gladly also calling my friends!”
What you’ll be doing
As a Customer Support Agent, you will be part of Jobylon’s Customer Support team where everyone is passionate about giving our customers the help they need to get the most out of the tool. In a simple and efficient way, your goal is to provide top notch customer service via our chat and sometimes telephone. Regardless of how you communicate with customers, it takes place it takes place with a high sense of service and a drive to solve the customer’s needs. As a Customer Support Agent, it is your job to ensure that our customers receive the help they need in a simple and smooth way.
Your profile
At Jobylon, we value personality first and will give you all the tools needed to succeed regardless of previous experience, but we believe that it can be valuable if you possess the following experience and qualities:
You have previously worked with customer service and are comfortable communicating with customers, especially in writing.
You are used to working with different type of customers and never compromise on the quality of your communication with customers.
You take initiative and quickly find new solutions in your work.
You are a curiosity and like to solve technical problems and see opportunities when things do not go as planned.
Fluent language skills in Finnish and English, both speech and in writing
This is the perfect role if you want to develop into a Customer Success Manager in the long run, which means that you work more strategically and long-term with a portfolio of selected customers.
Location?
Sweden, Finland or Remote
Join us!
A People First culture!
Be part of building and scaling a company
J-cation - yearly trip with the whole team
Amazing benefits and perks
International career possibilities
Work with inspiring and recognisable brands
At Jobylon, our mission is to simplify hiring and to empower hiring managers. We believe that the technology exists to simplify people’s lives and in our case, the hiring and recruitment process. Up until now, a hiring software has been associated with an administrative tool, a tool that you have to use but rarely enjoy working with.
Jobylon was founded in 2011 and since then we’ve launched a number of exciting projects and ventures within the HR tech space. We’ve always had the same goal - to use technology and innovation to change and simplify what is today a traditional space.
During this time we’ve also been awarded as one of Sweden’s hottest entrepreneurs and nominated for the Red Herring award - we’ve done this with a small but dedicated team!
Passion for People
Cultivating a humanized workplace on trust, empathy, and transparency is key for us and something that is permeating our entire culture. We believe that the key to a real success lies in people feeling safe enough to be their full selves at work.
Passion for Product
Creating a seamless experience for our users starts with unlocking the creativity within! We lead with a curious mind and dare to ask questions, make our voices heard, challenge each other and our product in order to bring the latest technology to the market.
Passion for Business
Enthusiasm and grit are the driving force behind everything we do! This translates into daring to set and meet ambitious goals, walk the extra mile, and always strive for better. We bring out the best in each other by continually challenging one another and do not settle for average.
Elina Bergström | Contact Perso

Please refer the Job description for details