Fraud Prevention Specialist - eCommerce / Digital Marketing (f/m/d)

at  AWIN

KEY SKILLS & REQUIREMENTS

• Customer Service and/or Fraud Investigations: At least of 2 years’ experience in customer service and/or fraud investigations is mandatory.
• Online Environment Expertise: Relevant experience in an online setting is highly preferred, indicating familiarity with digital platforms and e-commerce environments
• Client Service Excellence: Exhibits outstanding client service skills, with a track record of proactivity and a proven ability to enhance client performance.
• Time Management and Adaptability: Possesses strong time management skills and the flexibility to adapt to changing circumstances and challenges.
• Multitasking in a Dynamic Environment: Capable of managing multiple projects simultaneously in a fast-paced setting, demonstrating efficiency and effectiveness.
• Ownership and Accountability: Shows a strong drive to take ownership of tasks and accepts full accountability for the quality and outcomes of their own work.
• Positive Team Player: Maintains a positive outlook with a strong team orientation and a demonstrated ‘can-do’ attitude, contributing positively to team dynamics and morale.
• Technical Proficiency: Demonstrated skill in using the MS Office suite, especially MS Excel and Power BI. A strong willingness to learn and adapt to new technology systems, network tools, and processes is essential.
• AI/ML/LLM Systems Experience: Initial experience with, and a keen interest in, managing and developing AI/ML/LLM systems for anomaly detection. A passion for working at the forefront of technology and innovation in fraud detection.
• Tools Knowledge: A working knowledge of SimilarWeb, Tableau and Asana is highly favourable, indicating the ability to handle complex data analysis and visualization tasks effectively.
• Language Proficiency: Must be fluent in English. Knowledge of German is an advantageous plus.

PURPOSE OF POSITION

The primary role of the Fraud Prevention Specialist is to drive and execute the development and implementation of robust anti-fraud procedures. This role is central to preventing, detecting and responding to fraudulent activity that threatens the organization, its ShareASale and Awin platform customers, third party partners and employees. By developing comprehensive fraud prevention strategies and maintaining vigilance, the Specialist will ensure the highest levels of security and integrity in our operations.

KEY RESPONSIBILITIES

• New Publisher Review: Assume full responsibility for reviewing new publisher registrations and communications to ensure compliance and authenticity.
• Conduct regular audits during the publisher lifecycle to identify and address any anomalies.
• Consistently review publisher payments on Awin and ShareASale platforms, focusing on identifying and analysing any irregularities.
• Develop and implement comprehensive fraud detection and prevention measures and tools.
• Maintain detailed records of fraud management activities and sanctions, and effectively communicate findings to relevant stakeholders.
• Carry out extensive investigations of publisher activities and documentation for decision making.
• Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously.
• Actively provide advice and training to both internal and external partners on fraud prevention, detection, and resolution strategies.