Front of House Manager

at  The Other House

Be part of something extraordinary!
Are you ready to join one of London’s most iconic Lifestyle Brands?
Welcome to The Other House, where we’re not just redefining the hotel market, we’re re-writing the rules.
Imagine a place where the comfort of home meets the luxury of a hotel, each Residents Club blurs the lines between hotels, serviced apartments, and private rentals. It provides a sense of home with beautifully designed club flats, access to hotel style services and a member’s club for as long as you are in town -whether that’s a day, week, month, or a year.
The brand highlights the best of British design with a focus on sustainability and smart tech at its core. We’re not just talking about it, we’re living it. From Eco-friendly practices to green initiatives, we’re on a mission to make the world a better place, one stay at a time.
Our first property is in beautiful South Kensington, opened in the summer of 2022 to great acclaim. Our next property will be nestled in the heart of the West End, due to open in in the near future – The Other House Covent Garden will offer plenty of progression opportunities Whilst the initial focus is to stay in central London, the venture will roll out globally, catering for the aspirational business and leisure traveller for short and long-term stays.
Ready to be part of a team that’s rewriting the rulebook on hospitality? Join us at The Other House, where every day is a chance to create unique and bespoke experiences for our residents and our team. Your future is waiting, and it looks amazing as a HouseMate!

The Front of House Manager leads our team of HouseJacks (Guest Services Assistants), with a passion for delivering impeccable experiences across front of house areas, serving a mix of residents, members, and guests. You come with a strong background in the management of front of house or reception operations, you are flexible and detailed, with effective communication skills and a passion for delivering excellent service. You are a creative individual who can deliver entrepreneurial front of house operations with heavy focus on sustainability and cutting-edge technology.
The Front of House Manager will report to the General Manager and will lead the way in delivering the overall guest journey. Leading the team and being an ambassador for front of house; working in collaboration with all departments to deliver a memorable service experience.
Working Hours: average of 40 per week based on an any 5 days out of 7 rota schedule in line with operational needs.
Bonus: up to 20% of salary in annual bonus, based on delivery of KPIs
Holiday: 33 days per annum (inclusive of bank holiday allowance)