Front Office Receptionist

at  Lough Erne Resort

Enniskillen BT93, , United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate25 Jan, 2025Not Specified26 Oct, 2024N/AAvailability,Hospitality Industry,Management Software,Communication Skills,Administrative SkillsNoNo
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Description:

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As a Front Office Receptionist at Lough Erne Resort, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. You will play a pivotal role in creating a positive and lasting impression, providing exceptional customer service and assistance throughout their stay.

QUALIFICATIONS:

  • Previous experience in a similar role in the hospitality industry is preferred.
  • Exceptional customer service and communication skills.
  • Proficiency in using hotel management software and reservation systems.
  • Strong organisational and multitasking abilities.
  • Attention to detail and a commitment to delivering exceptional guest experiences.
  • Availability to work flexible hours, including evenings, weekends, and holidays.

EDUCATION, SKILLS AND EXPERIENCE

  • guest/customer relations experience, preferably in a hospitality environment
  • numeracy skills
  • administrative skills

Responsibilities:

  1. Guest Check-In and Check-Out:
  • Greet guests with a friendly and professional demeanour upon arrival.
  • Efficiently handle the check-in and check-out process, ensuring accuracy in reservations and payments.
  • Provide information about the resort’s facilities, services, and local attractions.
  1. Guest Services:
  • Respond promptly and courteously to guest inquiries, requests, and concerns.
  • Arrange transportation, reservations, and other guest services as required.
  • Maintain a thorough knowledge of resort amenities and events to assist guests effectively.
  1. Phone and Email Communication:
  • Manage incoming calls and emails, directing them to the appropriate departments or individuals.
  • Handle reservations and inquiries via phone and email professionally and accurately.
  1. Administrative Duties:
  • Maintain accurate guest records, billing information, and room assignments.
  • Handle cash and credit card transactions with precision and confidentiality.
  • Complete end-of-day accounting and reporting tasks.
  1. Hospitality and Professionalism:
  • Create a warm and welcoming atmosphere in the lobby and reception area.
  • Handle guest concerns and complaints diplomatically and effectively.
  • Uphold the resort’s high standards of hospitality and professionalism.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Hospitality

Hotels / Restaurants

Office Administration

Graduate

Proficient

1

Enniskillen BT93, United Kingdom