Front Office Receptionist
at Lough Erne Resort
Enniskillen BT93, , United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 25 Jan, 2025 | Not Specified | 26 Oct, 2024 | N/A | Availability,Hospitality Industry,Management Software,Communication Skills,Administrative Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
:
As a Front Office Receptionist at Lough Erne Resort, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. You will play a pivotal role in creating a positive and lasting impression, providing exceptional customer service and assistance throughout their stay.
QUALIFICATIONS:
- Previous experience in a similar role in the hospitality industry is preferred.
- Exceptional customer service and communication skills.
- Proficiency in using hotel management software and reservation systems.
- Strong organisational and multitasking abilities.
- Attention to detail and a commitment to delivering exceptional guest experiences.
- Availability to work flexible hours, including evenings, weekends, and holidays.
EDUCATION, SKILLS AND EXPERIENCE
- guest/customer relations experience, preferably in a hospitality environment
- numeracy skills
- administrative skills
Responsibilities:
- Guest Check-In and Check-Out:
- Greet guests with a friendly and professional demeanour upon arrival.
- Efficiently handle the check-in and check-out process, ensuring accuracy in reservations and payments.
- Provide information about the resort’s facilities, services, and local attractions.
- Guest Services:
- Respond promptly and courteously to guest inquiries, requests, and concerns.
- Arrange transportation, reservations, and other guest services as required.
- Maintain a thorough knowledge of resort amenities and events to assist guests effectively.
- Phone and Email Communication:
- Manage incoming calls and emails, directing them to the appropriate departments or individuals.
- Handle reservations and inquiries via phone and email professionally and accurately.
- Administrative Duties:
- Maintain accurate guest records, billing information, and room assignments.
- Handle cash and credit card transactions with precision and confidentiality.
- Complete end-of-day accounting and reporting tasks.
- Hospitality and Professionalism:
- Create a warm and welcoming atmosphere in the lobby and reception area.
- Handle guest concerns and complaints diplomatically and effectively.
- Uphold the resort’s high standards of hospitality and professionalism.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
Office Administration
Graduate
Proficient
1
Enniskillen BT93, United Kingdom