General Manager - Franchised

at  Marriott International Inc

Job Number 24169941
Job Category Property Leadership
Location AC Hotel Columbus Downtown GA, 1225 Broadway, Columbus, Georgia, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, RAM Hotel Management LLC. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International, Inc.
Salary: $90,000 plus Bonuses
Department: Other
Location: AC Hotel Columbus Downtown, GA (1225 Broadway, Columbus, GA 31901)
Division: Ram Hotels
Hours Per Week: 40
Job Description

SUMMARY:

Oversee all aspects of property management in accordance with our company’s policy, established procedures, brand standards, and mission statement. The General Manager will assume the responsibility of improving our level of service to enhance profitability of our hotel which includes maximization of financial performance, guest satisfaction and staff development within established quality standards. (S)he oversees all hiring, training, development, and discipline of congenial, efficient, and effective team members. Promotes sales activity to maintain and increase occupancy and average daily rate (ADR) while maintaining the property in an efficient and cost-effective manner maximizing guest satisfaction and profitability.
Professional Experience
Bachelor’s degree in Hospitality Management or similar degree or an equivalent combination of education and experience
Hotel operations experience to include knowledge of all applicable laws, ordinances, regulations, and requirements of federal, state, and municipal authority
Certified Hospitality Administrator designation (preferred)
2 years or more in Hotel Management Operations experience
Knowledge of government relations regarding hotel operations (preferred)
Essential Functions
Direct the day-to-day activities of the hotel establishment; supervise direct reports and indirect reports; perform supervisory responsibilities in accordance with the company policies, training programs, and applicable laws; plan, organize, and assign work as needed; develop and communicate strategies and goals; train and advise team of policies and procedures; responsible for recruiting, interviewing, hiring, and performance appraisals
Set performance expectations as aligned in the General Manager Standard Operating Procedures manual; ensures regular, on-going communication is communicated within all departments of the hotel establishment; create an operations environment that ensures consistent guest satisfaction; monitor the performance of the hotel establishment through verification and analysis of guest satisfaction tools and financial reports; continually communicate a clear and consistent message regarding departmental goals to produce desired results
Maintain product and service quality standards by conducting ongoing evaluations and investigating guests and employee complaints and providing resolution; develop long and short-term financial objectives that aligns with the company’s mission statement and objectives; prepare financial reports for executive leadership with clear and concise explanations pertaining to operational effectiveness, trends, and variances
Analyze current/potential market sales and trends; coordinate all activity to maintain and increase revenue and market share through added business volume and increase rate; ensure brand initiatives are implemented and communicate follow-up actions to team members as necessary; identify key drivers of business success and keep leadership focused on those considered most critical
Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved; assist with emergency and security procedures if and when needed; promote good safety practices within the hotel establishment of team members and guest; establish and monitor preventive maintenance program to protect physical assets of the hotel establishment
Focus on building the hotel establishment top line revenue by assisting in the development of a sales and marketing strategy; provide input and support overall sales strategy; provide recommendation to meet yield and penetration objectives; develop strong community and public relations by participating in local events and sponsor events showcasing the hotel establishment
Perform other tasks as necessary or required to meet or exceed guest satisfaction
Wear hotel uniform per hotel standards; adhere to professional grooming standards
Guest Service
Maintains guest service as the driving philosophy of the hotel.
Personally, demonstrates a commitment to guest service by responding promptly to guests’ needs with an interest and concern in satisfying every guest.
Ensures hotel staff, including all new hires are trained to meet service standards.
Develops added-value customer service programs regarding housekeeping services.
Can communicate to guests about hotel promotions, local attractions, and points of interest.
Empowers hotel staff to deliver great guest service by encouraging responsiveness to guests’ needs.
Meets or exceeds hotel guest satisfaction measures.
Ensures hotel standards and services contribute to the delivery of consistent guest service.
Engage every guest in conversation and recognition
Resolve any guest issue immediately
Promote the hotel by demonstrating high level of positive attitude and energy to serve our guests
Take proactive approaches when dealing with guest concerns
Always extend professionalism and courtesy to guests
Become involved in the community and/or government affairs
Human Resource Management
Manages human resources functions including recruiting, selecting, orientation, training, performance planning and evaluating ad pay/reward programs to maintain a skilled, qualified workforce.
Maintains a positive, cooperative work environment between staff and management.
Emphasizes training and development as a way of doing business to empower employees to provide excellent guest service.
Ensures personnel files are accurate and comply with local and federal regulations.
Administers personnel policies fairly and consistently.
Resolves employee grievances in a fair and timely way.
Ensures employees know policies and pay procedures.
Helps to develop management talent by acting as a mentor for direct reports
Uses ongoing safety training to minimize worker’s compensation claims
Monitors and maintains acceptable turnover levels
Profit Management
Assists in annual budget preparation.
Anticipates revenue/cost problems in all departments
Tracks financial and operating information on ongoing basis to adjust plans, labor, and other costs.
Produces accurate financial reports on time
Orders and buys supplies at the best prices
Maintains inventory of supplies and ensure staff follows proper inventory/cost control procedures
Comply with all corporate accounting procedures
Asset Management
Maintains physical product standards by managing preventive maintenance programs and by scheduling ongoing cleaning activities.
Ensures staff and employee involvement in preventive maintenance programs.
Justifies capital projects for inclusion in the capital budget.
Safety and Security
Understands and implements laws which apply to housekeeping supplies and chemicals.
Recognizes and corrects conditions which may create security, fire, or accident hazards.
Understands and implements hotel’s key control system.
Computer Experience
Proficiency in:
Microsoft word
Excel
PowerPoint
Data entry
Database management systems
Emotional Intelligence:
Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
Ability to anticipate guests’ needs
Embraces and respects diversity and multicultural environment.
Skills:
Ability to work in a fast-paced environment
Must be flexible to work varied schedules
Ability to delegate and direct the activities of the team to ensure efficient operation
Excellent written and oral communication skills
Must have the physical ability to walk, bend, and stand for long time periods
Must be able to lift up to 25 lbs.
Education:
Background screening for previous criminal history
At least 1 year of higher education (beyond high school or G.E.D.)
Strengths:
Social
Speaks in guests’ preferred language
Organizational
Administrative
Sales
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
This company is an equal opportunity employer.
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Please refer the Job description for details