General Manager - Franchised

at  Marriott International Inc

Job Number 24181735
Job Category Property Leadership
Location Courtyard Statesville Mooresville/Lake Norman, 1530 Cinema Drive, Statesville, North Carolina, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, ABC Investment & Management Company. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Why you will enjoy this job
At ABC Hotels we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We celebrate your successes, your strengths will be appreciated, and a place where each of us can truly be ourselves. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.
Job Description
We are seeking a General Manager that is capable of maximizing revenue, minimizing expenses, motivating the team and maintaining the asset. They are ultimately responsible for leading their market and exceeding guest and associate expectations. We are looking for a charismatic leader that are confident in their ability to excel.
As a Hotel General Manager, you will function as the primary strategic business leader and will oversee all aspects of the operation, including management of: general property performance, as well as sales and marketing strategy, profitability, and revenue generation, and human resources activities. This will involve leading your team in the development, and implementation of property-wide strategies with the overall goal of meeting or exceeding guest expectations, and delivering a return on investment.
Your specific duties in this role will include
Ensuring that service programs are in place and executed.
Providing timely real-time feedback to management, and hourly associates on service and operational standards.
Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day.
Measuring, analyzing, and communicating property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
Conducting day-to-day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle)
Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)
Actively recruiting and hiring qualified associates.
Keeping the leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement.
The ideal candidate for this position
The ideal candidate will possess exceptional skills for the following responsibilities:
Ensuring Guest Satisfaction
Associate Team building and Development
Communications and Business Plan Follow-thru
Financial and Budgetary Goal Attainment
Hands-on Sales & Marketing Goal Attainment
Facility Engineering Plan Development and Follow-thru
Overseeing all hotel departments including F & B, Housekeeping, Front Desk, Engineering and Finance
Job Requirements
We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location’s continued profitability. You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities.
Specific qualifications for the role include
Must have meticulous professionalism with a friendly, welcoming, and energetic personality.
The ability to maintain composure and objectivity under pressure.
Excellent critical thinking skills.
Previous Hotel General Manager experience is preferred.
Previous F&B experience preferred.
This company is an equal opportunity employer.
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Please refer the Job description for details