German Speaking Senior Customer Care Representative-Order Management

at  Thermo Fisher Scientific

JOB DESCRIPTION

Are you ready to be part of a dedicated team that strives for world-class customer service and flawless order management? Thermo Fisher Scientific Inc. invites you to join our ambitious mission in our new Shared Service Center in Budapest. Our Senior Customer Care Representative-Order Management role offers a dynamic and inclusive environment where your hard work will make a significant impact.

QUALIFICATIONS

• Proven experience in customer service, particularly in order management.
• Proficiency in English and at least strong intermediate German language knowledge
• Outstanding communication skills, both written and verbal.
• Ability to work collaboratively and inclusively within a diverse team.
• Strong problem-solving skills and the ability to efficiently implement solutions.
• Proficiency in using order management systems and related software.
• Ability to balance multiple tasks and competing priorities effectively.
• Diligent and committed to delivering outstanding service.

EXPERIENCE

• A minimum of 3 years’ customer service experience required, preferably in an SSC/BSC/office environment.
• Experience with Oracle or SAP preferred but not essential.

EDUCATION

• Requires a high school graduate or a Government Body award.
• A Bachelor’s Degree is an advantage; candidates with relevant experience and knowledge will also be considered.
  Be part of Thermo Fisher Scientific and contribute to our mission of enabling our customers to create a healthier, cleaner, and safer world through science

• Handle inquiries via email and phone from customers and internal parties with a positive and professional attitude.
• Complete order management activities including order entry, price checking, order clearing, and preparing necessary shipping documentation, while strictly following company policies.
• Support sales functions across EMEA and external customers with product/service order fulfillment processes, end-to-end order status management, repair/calibration requests, product changes or returns, accounts receivable collections, and invoicing requirements.
• Solve problems by applying established policies, procedures, and tactics, using proactive communication across our internal network.
• Assess individual customer requirements and direct activities to the appropriate departments to ensure flawless service delivery.
• Take ownership of customer requirements, handling them efficiently and professionally as per the service level agreement.
• Offer expertise, mentorship, and support to colleagues to ensure the highest standards of customer care.
• Develop and deliver training and materials to support departmental needs, encouraging an environment that promotes continuous improvement and customer relationship building.
• May be required to perform other related duties as assigned.