German Speaking Senior Customer Service Representative

at  Thermo Fisher Scientific

POSITION SUMMARY:

Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Customer Service Reps provide outstanding customer service, promptly and accurately when responding to internal and external customer requests.

SKILLS:

• Competent Microsoft Office user
• Strong written and verbal communication skills
• Have the ability to identify and solve problems and to multitask under deadlines
• Possess self-motivation, passion, a positive demeanor and perform as an excellent teammate
• Display attention to detail and accuracy in the workplace
• Good organizational skills and the ability to prioritize effectively
• Demonstrate judgment, tact and subtlety in dealing with internal and external customers
• Work on own initiative on daily routine tasks as well as solving system issues
• Good understanding on financial closing dates (Quarter Ends, Year Ends) is an advantage
• Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.

EXPERIENCE:

• A minimum of 3 years’ customer service experience required, preferably in a call centre/office environment
• Experience with Oracle or SAP preferred but not crucial
• English + Intermediate German

EDUCATION:

• A Bachelor’s Degree is preferred but not crucial, candidates with proven experience and knowledge will also be considered.

• Play a key role within the implementation of new assignments and projects, as part of a team or on an individual basis
• Manage the process for escalated enquiries and complaints to resolution, without managerial support
• Take care of customer complaints, tenders efficiently and expertly as per the service level agreement
• Maintain daily customer service reports
• Develop and deliver training and materials to support departmental needs
• Handle all fax/written/web orders within the division’s guidelines, relay price and availability of products to customers where necessary
• Adhere to SOP’s, SLA’s and departmental training guideline
• May be required to perform other related duties as required and/or assigned.