Gift Shop Clerk, PRN, Day

at  Prisma Health

JOB SUMMARY

Assists the Gift Shop Coordinator and Manager, Gift Shop in operating the Gift Shop to ensure it meets customer expectations, and corresponds to the high standards of the hospital and reflects well on the Auxiliary and Volunteer Program.

ACCOUNTABILITIES

• Acknowledges the public and offers shopping assistance.(Greets customers promptly with a warm smile and introduction. Offers assistance with merchandise selection and provides suggestions to shoppers as appropriate. Assists customers over the telephone with sales orders and/or information. Evaluates customer wishes and offers buying suggestions to Gift Shop Coordinator).
• Orders and controls stock merchandise as directed by Gift Shop Coordinator.(Works directly with appropriate vendor to order merchandise on specific items (i.e. balloons, cards, candy, sundries) when par levels are reached.
• Receives and documents deliveries and supplies.(Verifies receipt of merchandise and signs delivery slip/invoice. Ensures delivery slip/invoice is placed in appropriate folder for further review and action).
• Performs proper stock rotation and inventory maintenance.(Retrieves merchandise from stockroom and rotates dated merchandise; i.e. snacks, candy, gum, OTC medications. Removes outdated merchandise from display stock).
• Maintains proper cash operations to include daily counting of change bags, sales reports and bank deposits.(Closes out register at conclusion of shift and researches all major discrepancies between the cash register record and actual cash/credit slips on hand. Prepares change bag and securely locks change bag and deposits in safe until deposit can be made in accordance with GHS policy;. Records deposits in Gift Shop Operations log).
• Maintains attractive and clean shop, replacing displays and stock as needed.(Straightens and dusts displays. Removes broken inventory from display and ensures it is recorded into the POS system).
• Operates cash register and credit card processor to accurately record all sales transactions.(Ensures all sales are accurately recorded in the POS cash register. Verify all credit and debit cards. Follows guidelines regarding returns and exchanges.)
• Assists Gift Shop Coordinator with training and supervision of volunteers.

Maintains awareness of shoplifting and security threats and contacts GHS Law Enforcement as appropriate.

• Assists with pricing of merchandising as appropriate through the POS system.(All merchandise is entered into POS system upon receipt and bar codes are printed and applied to merchandise).

MINIMUM REQUIREMENTS

Education - High School diploma or equivalent
Experience - 1 year experience in retail or customer service

IN LIEU OF THE MINIMUM REQUIREMENTS LISTED ABOVE

n/a

OTHER REQUIRED SKILLS AND EXPERIENCE

• Prior experience in a healthcare retail setting preferred
• Prior experience working with volunteers preferred
• Basic computer skills
• Knowledge of office equipment
• Mathematical skills

This is a non-management job that report to a supervisor, manager, director or executive.