Guest Services Agent - Arlington Hotel

at  Carmens Group

The Arlington Hotel is a boutique, historic hotel in the heart of Paris, Ontario. With decades of celebration, indulgence, and retreats from the everyday, the Arlington Hotel’s lasting memories create the perfect setting for the next great story. The Arlington Hotel is a part of Carmens Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests.
If you have the desire to work as a Guest Services Agent in a boutique hotel and are looking to join a team of champions, we want to meet you.

OUR GUEST SERVICES AGENTS:

Represent our company and drive our culture through daily interactions with our guests throughout all stages of their stay.
Have a passion for hospitality and ensure we exceed the expectations of every guest by providing personalized, courteous and professional customer service.
Are the first point of contact for our guests while working in a busy, vibrant, and dynamic environment, on a supporting and energetic team.
This is the perfect opportunity for someone who is looking for a role in the hospitality industry and enjoys interacting with customers on a daily basis. We offer part time opportunities during the daytime, afternoon, and weekends. This is a great role for those who are looking to interact with guests and have a willingness to learn in a fast paced, exciting environment.

GUEST SERVICES AGENT POSITION REQUIREMENTS:

• Friendly, professional and customer service focused
• Positive, outgoing and friendly team player
• Strong problem-solving abilities
• Excellent verbal and written communication skills
• Ability to build rapport quickly with guests
• Ability to work well under pressure in a fast-paced environment
• Smart Serve Certification required
• Clear Criminal Background
• Intermediate level proficiency in Microsoft Suite required
• Flexible availability to work during days, afternoons, weekends, and occasional night shift coverage required
• Previous experience using a POS system an asset
• High School Diploma required, completion of college or university program in hospitality management is considered an asset
• Experience as a Guest Services Agent an asset

Please refer the Job description for details