Hardware Technician, TS/SCI with Polygraph

at  General Dynamics Information Technology

SKILLS:

Asset Management, Incident Management, Systems Documentation

EXPERIENCE:

1 + years of related experience

JOB DESCRIPTION:

Key Responsibilities The person in this position will perform numerous functions to include Systems Administration, Property/Asset Management, Testing, and Configuration Management functions. This position will require up to 90% travel.
System Administration

Manages the functionality and efficiency of a group of computers running on one or more operating systems

• Helps maintain the integrity and security of servers and systems
• Maintains system documentation
• Interacts with users and evaluates vendor products
• Coordinates hardware and software installation and provides backup recovery
• Monitors policies and standards for allocation related to the use of computing resources
• Participates in systems testing and document results
• Provides advice and training to end-users
• Maintains current knowledge of relevant technologies as assigned
• Monitor IMS and reporting incidents with directives
• Monitor AMs/DMs to determine possible impacts to operations of services
• Monitor and clean-up orphaned tickets
• Monitor and enforce compliance of Incident Management Policy
• Maintain Incident Management policy
• Work to improve situational awareness
• Monitor and facilitate resolution of tickets older than 30 days
• Monitor and facilitate tasks for the Problem Management team
• Control, disseminate and monitor ticket queues
• Draft Service Maintenance/Outage/Restoral Announcements
• Facilitate the creation and submission of after-action reports for major incidents and outages when applicable
• Communicate and coordinate with Incident Managers and/or representatives from other contracts when necessary
• Exercises independent judgement and decision making.
• Participates in special projects as required

Property/Asset Management

• Develops and implements system improvements, processes, and procedures and training necessary to manage and protect government and corporate property investments; supervises assigned staff.
• Ensures timely receipt, acquisition, identification, documentation, maintenance, inventory, movement, and storage of property.
• Ensures proper disposition of obsolete and excess assets.
• Participates in the taking of physical inventories, and provides a quarterly inventory report.
• Ensures that periodic reviews are completed to verify that appropriate custodial organizations properly maintain and use property, and that records are properly maintained.

Testing

The ideal candidate will support software testing, QA, and CM activities. Reviews and evaluates software products and systems to ensure adherence to company and customer quality standards. Develops software/systems testing procedures and conducts tests.

• Work with software developers and engineers to understand requirements, identify test scope and acceptance criteria for release components
• Follow QA release checklist
• Provide QA input to improve installation guides and general deployment documentation
• Develop and update technical documentation such test reports
• As needed, provide other QA related and Configuration Management (CM support)

Please refer the Job description for details