Head of Support & Service Fulfillment
at LINK Mobility Group
København, Region Hovedstaden, Denmark -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 11 Dec, 2024 | Not Specified | 31 Oct, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
We’re looking for a Head of Support and Service Fulfillment to join our united, dedicated, and enthusiastic team at LINK Mobility, Europe’s leading mobile messaging provider.
Responsibilities:
- Lead and develop LINK’s Group Customer Care & Service fulfillment department and activities.
- Improve the framework that measures customer satisfaction.
- Have a service and success focus with a drive to exceed the expectations of internal and external customers
- Supervise day-to-day operations in the service department.
- Respond to customer service issues promptly.
- Create effective service procedures, policies, and standards.
- Maintain accurate records and document all customer service activities.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new colleagues.
- Delivery according to internal and external OLA and SLAs.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
København, Denmark
