hospitality attendant

at  Glenworth Valley Outdoor Adventures

OUTDOOR WILLDERNESS EXPERIENCES | CAMPING & ACCOMMODATION | AGISTMENT | EVENTS

69 Cooks Rd, Glenworth Valley NSW 2250 p: 02 4375 1222 e: adventures@glenworth.com.au www.glenworth.com.au
Thank you for enquiring about our Hospitality Attendant roles at Glenworth Valley Wilderness Adventures (GVWA),
Australia’s largest horse riding and wilderness adventure centre.

We are currently looking to fill a variety of different Hospitality roles across our organisation including:

• Wait Attendants

- KIOSK/ CAFÉ ATTENDANTS

• Cook’
  Please indicate on our application form which role you are interested in. Feel free to select multiple different roles if
  applicable.
  GVWA is a multi-award winning, adventure tourism business specialising in horse riding, kayaking, quad biking, abseiling, laser
  skirmish, weddings, corporate team building activities, social events and festivals. We also offer camping and accommodation
  as well as horse agistment services to our diverse range of experiences available on our 3000-acre wilderness property. We
  have been in business for more than 50 years and employ a team of 40 full time staff and approximately 60 – 80 part time
  and casual staff.
  4 years ago we also opened our spectacular $5m Valley Events Centre to host weddings, corporate events and to operate our
  Kiosk/ Café from. We now host around 300 events per annum and are looking for extra team members to cater to this growing
  area of the business. Leading international companies such as Google, Uber, Atlassian, Shell Global and KPMG etc now choose
  GVWA for their annual conferences and events.
  Glenworth Valley is located 4 kilometres off the M1 Motorway via the Calga/Peats Ridge exit which is only 15 minutes from
  Gosford. Employment at Glenworth Valley makes for a great lifestyle and ideal work environment due to the magnificent
  natural surroundings and the enjoyable type of work we do. To familiarise yourself with the nature of our business, please
  visit www.glenworth.com.au

WHAT WE ARE LOOKING FOR

The type of person we are looking for is happy and enthusiastic, well presented and who enjoys working with a friendly,
passionate, high energy team of people in a fun environment. Previous experience in hospitality or other similar industry is
desired.
Ideal candidates for this position will enjoy taking a professional approach towards providing high levels of customer service
and who are looking to become a highly regarded and valued member of our team. All applicants must be non-smoking and
will be assessed using the answers provided in the GV application form and against the list of key result areas in the position
description.

POSITION DESCRIPTION

Role Title: Hospitality Attendant- Wait, Bar, Barista, Kitchen Hand, Kiosk/ Café Cook
Reports To: Front Of House Supervisor, Kiosk Supervisor OR Head Chef
Status: Casual
Hours: As per rostered
Grade: Grade 2

POSITION QUALITIES, SKILLS AND GENERAL REQUIREMENTS

Essential Qualities and Skills • Outstanding customer relations skills and the ability to meet, time frames, customer’s

needs and requirements

• Friendly and engaging personality and customer service approach
• Methodical, highly organized with an ability to work under pressure
• Is responsible for the quality of their own work subject to routine supervision.
• Assists with on the job training of new employees
• Performs tasks under general supervision exercising limited discretion within defined

procedures
Desirable Skills • Previous experience in the hospitality industry or similar, such as functions, restaurants

or café and kiosks.

• Sound knowledge of WHS practices and procedures
• First Aid qualification

General Requirements • Glenworth Valley is a non-smoking work environment

• Own transport required
• Working as directed
• Valid RSA Certificate (applicable for General wait and bar staff, and FOH supervisor

operations)

• Valid Working With Children Check

PURPOSE OF THE ROLE

We require the services of a number of highly capable hospitality attendants to join our established team in our Valley Event
Centre to service our event and function bookings, such as weddings, corporate event and social functions as well as our
Kiosk/ Cafe. The purpose of the role is to assist in providing outstanding food and beverage experiences in a high-quality manner
that leaves all our customers and guests feeling blown away and impressed with the experiences and services we provide. The
positions that we have available include flexible shift times including mid-week, weekend, Day and Night, shifts.

Adventures requires thereby acting as a role model for other team members

• Follow all Emergency response procedures and first aid training to provide assistance in a