Hospitality Manager

at  Connaught Care Limited

Job Introduction
Reports To: General Manager/Deputy Manager
Purpose of the Position:
The goal of the hospitality manager is to provide customers with an enjoyable and unforgettable experience. Whether that enjoyment comes from eating a good meal, relaxing in a luxurious atmosphere of The Chase Care Home facilities, or receiving consistently person centred and outstanding customer service.
Skills, Knowledge, and Experience:

• Planning, organizing and managing the daily operations of the hospitality team to ensure efficiency and display excellent customer service.
• Events planning and management in line with residents’ personal preferences.
• Maintaining the budget within the prescribed limits and reporting as directed to management.
• Ordering, receiving, maintaining and controlling stocks within the allocated budget.
• Maintaining hospitality standards in accordance with the relevant policy.
• Ensuring compliance with the Health & Safety at Work Act 1974 and in accordance with the relevant policy.
• Rota, welfare, and discipline, keeping line management informed of arising issues.
• Authorising leave having regard to staffing requirements and maintaining accurate records.
• Identifying staff training needs and support in achieving personal goals as part of ongoing improvement.
• Supervision of staff members and emphasis on importance of outstanding customer service That is deeply rooted within Connaught Care values.
• Monitoring work and hygiene standards and keeping up-to-date records of monitoring procedures for periodic quality assurance checks carried out by management.
• Reporting faults and defects.
• Quality assurance in all allocated areas of hospitality.
• Planning and carrying out special functions.
• Carrying out any other reasonable task as directed