Hospitality Team Leader

at  Searcys

Company Description
The King’s Fund is an independent charitable organisation working to improve health and care in England. Searcys are proud to work alongside The King’s Fund providing high end hospitality and catering for their prestigious event calendar.

As a Hospitality Team Leader you will receive the following industry leading benefits:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 38 days annual leave (dependant on job role)
• Access to everyday discounts and communication portal
• Employee assistance programme, qualified Mental Health First Aiders and regular wellbeing activities
• Annual celebration events
• Cycle to Work Scheme
• A day off to volunteer and give back to a charity of your choice
• Meals provided on each shift
• Your birthday off to celebrate in style

Job Description
Job Type: Part Time - 20 Hours
Hourly Rate: £13.65ph

QUALIFICATIONS

• Excellent product knowledge (food/beverage)
• Experience in meetings/business centre service
• Lead by example, always acting in a professional manner
• Excellent communication skills
• Responds quickly to drive business through periods of low demand
• Takes the initiative
• Excellent time management
• Supportive / Team player
• Strong presentation skills
• Experience in supervising and leading a team
• Excellent customer service skills
  Additional Information
  Searcys, Britain’s oldest catering and restaurant brand, was established in 1847. We are best known for our Champagne Bars, Restaurants, and stunning Events Venues in iconic destinations such as 116 Pall Mall, The Barbican, The HAC, The Gherkin, and St Pancras International.
  Our commitment to delivering unparalleled service, quality, and innovation is reflected in every aspect of our brand. At Searcys, we recognise the value of individuality and actively embrace the diversity of our teams, as they are the cornerstone of our success.
  If you share our passion for the hospitality industry and seek a dynamic work environment that celebrates your unique strengths, we would love for you to join our team

• To plan, organise and deliver a successful operation of all meetings in our Business Centre and Training Academy with the assistance of the relevant department heads
• To liaise with key stakeholders to ensure the provision of food and service is consistent and in line with Searcys standards
• To meet and greet all customers and run through all info related to their meetings, such as timings, menus, dietary requirements
• To brief the waiting team on all aspects of the business and to oversee the running of the daily operations alongside the retail manager
• To assist on the development of the waiting team, making sure that they adhere to standards laid down by the management team and provide training as required, especially on the areas of food and beverage service
• To ensure that all legislative and Government guidelines are adhered to, such as The Food Safety Act, Health and Safety at Work Act, the COSHH regulations, etc. within the areas of responsibility
• To ensure that all staff present themselves correctly dressed for duty and are well groomed whilst on duty
• To deal effectively and courteously with customer complaints, and refer all complaints to the line manager, if necessary
• To carry out regular checks of the business centre and training academy areas for maintenance, housekeeping and other health and safety issues. Report to the line manager
• To ensure in house accounting policies are adhered to and monitor food and beverage control, including performing stock take