Housekeeping Supervisor (Full-Time, shift work)

at  SoHo Hotel Toronto

ABOUT THE SOHO

The luxury of space is central to the promise of an unrivaled experience at SoHo Hotel Toronto.
The SoHo Hotel Toronto, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the City of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment.
We pride ourselves in offering some of the largest and most spacious hotel rooms and suites in Downtown Toronto. Every aspect and detail of SoHo Hotel Toronto’s accommodations have been fashioned for our guests’ comfort and pleasure, from exquisitely comfortable furnishings and state-of-the-art technologies to the stunning views and second-to-none amenities and services.
The SoHo Hotel Toronto offers 89 redesigned rooms and suites featuring an 80 sq. ft. dressing area, marble bathrooms, and heated floors provide a space for guests to relax, rejuvenate, work or to celebrate a special occasion. Our rooms and suites are double the size of other luxury hotels in Downtown Toronto.
The SoHo Residences Apartment Hotels Toronto, Ottawa Lisgar, and Ottawa Champagne consist of luxurious apartment units for comfort and practicality, perfect for extended-stay and with unlimited experiences right outside their doorstep.

QUALIFICATIONS & REQUIREMENTS

• 2-3 years’ Housekeeping supervisory experience in a 4-star hotel property.
• Flexible to work weekdays, weekends, and statutory holidays.
• Must be available to work shifts between the hours of 7:30am and 9:30pm.
• Exposure to the Rooms Division area within a hotel environment.
• Long hours are sometimes required.
• Heavy work - Exerting up to 35 pounds of measured pull/push weight force, and/or 25 pounds measured push/pull weight force periodically while lifting, carrying, pushing and pulling carts and otherwise moving and maintaining objects.
• Ability to stand for entire shift.
• Excellent organizational skills.
• The ability to use MS Office applications (specifically Excel and Word).
• The ability to balance multiple priorities.
• Must have clear and concise written and verbal communication skills with housekeeping team, management, and other departments.
• Must be able to demonstrate team-building experiences, build morale and spirit within the department.
• Ability to multitask and meet assigned deadlines.
• Strong attention to detail.
• Excellent customer service skills.
• Strong communication skills, both verbal and written.
• Ability to work under pressure and meet various deadlines in a fast-paced environment.
• Ability to manage time effectively and accordingly handle multiple tasks simultaneously.
• Able to work as part of a team and display strong teamwork skills.
• Eager to learn and take on stretch assignments.
• Strong analytical, organizational, and problem-solving skills.
• Detail-oriented with a high level of accuracy.
• Displays a professional positive attitude, maintains enthusiasm, and celebrates success.

• Room checking in the Hotel and Residences.
• Assist in special projects as required by the Housekeeping Department (e.g. linen inventory).
• Monitor staff productivity in the Housekeeping Department.
• Utilize the existing par levels for all items ordered and ensure that the Department is informed if supplies are running low.
• Ensure that all service standards are adhered to, as established by company policy, CAA and Preferred Standards.
• Anticipate and follow up on our guests’ needs in advance, based on availability or information and proactively resolve their concerns.
• Perform the daily opening and closing of the Housekeeping Department as per training.
• Collect daily reports and prepare Turndown reports.
• Ensure that the Housekeeping office is kept tidy and organized before, during and on the completion of your shift.
• Ability to communicate all requests in a timely manner.
• To ensure that guest room inspections are maintained at a minimum of thirty (30) per day with an average inspection score of 97%.
• To inspect on a daily basis, all guest rooms and Residences according to the checklists ensuring quality standard and appearance to the image of the SoHo.
• Ability to efficiently resolve and co-ordinate any service complaints that are brought to your attention.
• Maintain and participate in training programs for staff, to meet SoHo standards.
• Maintain high morale, minimize turnover, and concentrate on staff development on an ongoing basis.
• Keep a positive attitude at all times and promote your department.
• Endeavour continuously to motivate staff through feedback and constructive suggestions.
• Maintain an effective flow of communication to and from Housekeeping to all departments and ensure all supervisors, Room Attendants, Turndown Attendants and Housemen are kept informed of items that concern them.
• Ensure cleaning supplies are correctly labeled and used as per WHMIS standards.
• Constant awareness of Health & Safety Standards.
• Maintain clean and tidy pantries.
• Ensure that all equipment is in good working order.
• Supervise all Housekeeping department job groups.
• Co-ordinate maintenance requests and ensure their follow-up.
• Other duties and responsibilities as assigned.