Housekeeping Supervisor I Hilton Garden Inn Toronto Airport

at  Silver Hotel Group

HOUSEKEEPING SUPERVISOR

We are currently hiring for a Housekeeping Supervisor. The Supervisor is responsible for assisting with all aspects of the housekeeping department and to oversee the management of the housekeeping and laundry departments, including cleanliness of guest rooms, public, and heart of house areas. The successful candidate will be a coach and cheerleader for the housekeeping team, providing direction, coordination, and evaluation of the department, while sharing their flare for style and design.

Reporting to the Executive Housekeeper, and or General Manager, this position requires a highly motivated and ambitious professional who can work with minimal supervision:

• Manage the day-to-day activities of the Housekeeping team along with the Executive Housekeeper;
• Enforce hotels standards, policies, and procedures to the Housekeeping team;
• Be a department leader who motivates and mentors all housekeeping team members;
• Ascertain staff training needs and provide such training;
• Manage departmental budget and expenses;
• Help to Lead the Health and Safety efforts of the property, ensuring all WHIMIS, WSIB, OHSA, and joint health and safety procedures are followed in the housekeeping department;
• Operate well under pressure while exercising good judgments and focusing attention on details;
• Maintain confidentiality of hotel guests and pertinent hotel information;
• Ensure security of guest room access and hotel property;
• Establish, maintain and train standards and procedures for cleaning and safe working conditions in the housekeeping department;
• Works to ensure high scores for cleanliness and other housekeeping-related items on all inspections;
• Develops and maintains a deep cleaning schedule and room cleanliness program;
• Inspects or delegates inspections of all guestrooms cleaned by room attendants;
• Develops an inspection program for all public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained;
• Ensures final inspection of all housekeeping-related duties performed by the housekeeping team;
• Initiates new procedures to increase the efficiency of labor and safe chemical and equipment use;
• May serve as “manager on duty” as required;

• Perform other duties as assigned including assisting staff with their job functions during peak periods.

  What We are Looking for…

• Managerial experience in housekeeping in a Hotel or related industry;

• Post-secondary degree/diploma in Tourism or Hospitality is an asset;
• Strong verbal and written communication skills;
• Excellent organizational, technical, analytical, and problem-solving skills;
• Able to think clearly in pressure situations, exercise good judgment, and focus attention on details;
• Is able to endure an abundance of physical movements in the performance of job duties;
• Working knowledge of Microsoft Word and Excel;
• Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members;
• Experience in financial management for a housekeeping department is an asset;
• Experience working in a unionized environment will be considered an asset;
• A positive attitude is a must!
• Must be available to work flexible shifts which may include but are not limited to days, evenings, overnights, weekends, and holidays as required by management.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.