HR Advice & Guidance Team Manager
at AstraZeneca
02-676 Warszawa, województwo mazowieckie, Poland -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 29 Dec, 2024 | Not Specified | 03 Oct, 2024 | N/A | Good communication skills | No | No |
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Description:
TYPICAL ACCOUNTABILITIES:
- Manages people services Advisory & support delivery in a geographic or equivalent area, delivering HR programmes and plans that support the organisation’s objectives and incorporate the mid to long term business and GBS / HR strategic priorities
- Oversees others to deliver core HR processes, including HRBP support, reward, performance management and recruitment, partnering with shared service / skill centres where appropriate
- Play a key connecting role in service delivery between GBS PS Towers (Advice & Guidance, Workforce Data Services, Talent Acquisition Operations, and Global Payroll & Time)
- Drives automation and simplification of processes
- Workstream Lead for GBS People Services across multiple global projects, managing key stakeholders and driving delivery
- Accountable for service performance and mitigate issues (within the Tower)
- Collaborate closely with HR colleagues globally to share best practice, drive ideas forward and ensure consistent of service
- Day to day operational running of the My HR team to ensure optimal use of resource
- Ensures delivery of HR support to the business through phone, email and live chat, acting as a point of escalation for more complex queries or challenging customers
- Co-ordinates the day-to-day operations of the My HR Advisory Team to ensure the organization’s current and future needs are met efficiently and reliably
- Evaluates the SLA, C-SAT and other quality data to make sure we deliver according to set targets
- Provides monthly reporting data for Governance dashboard purposes
- Interacts with local stakeholders from different countries to assure right level of service is delivered from the team and customers have the right level of expectations
- Ensures team members are highly motivated and identify training needs to enable the right level of competence
- Drive GBS People Services Team to prioritise content and performance of Ask AZ Portal, increasing self-service and increasing case deflection
- Identify opportunities the My HR Advisory Team can improve the employee and manager experience around ‘Moments that Matter.’
- Works with management to understand business priorities and tailor HR support to local requirements
- Mentors more junior staff and identified talent for development
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Human Resources/HR
HR / Administration / IR
HR
Graduate
Proficient
1
02-676 Warszawa, Poland