Job No: STAM2024230702
Location: Melbourne, Victoria
Join us as Human Resources Manager at Stamford Hotels and Resorts (Melbourne)
Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consists of nearly 1800 rooms and over 600 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
Core requirements of your role
Financial
Manage and monitor manpower budget
Work closely with General Manager (GM) and Heads of Departments (HODs) on efficient allocation of resources through manpower planning and rostering
Critically review all proposals affecting changes in headcount establishments and manpower budgets. Where necessary, work with GM and HODs to identify areas of efficiencies/ consolidation/ streamlining opportunities
Manage all relevant HR budget and the utilisation of the budget items
Customer
Be the custodian of The Stamford Way. Propagate Stamford’s vision, mission, CREDOs and service standards and lead by example
Ensure all employees are delivering the Stamford Service experience to guests at all times
Track guests feedbacks and ensure relevant departments rectify issues as required
Partner GM, HODs, and stakeholders to enable excellent delivery of HR services and advisory.
Process
Policies & Procedures (P&P)
Ensure all relevant P&Ps are understood and complied with by all team members
Analyse trends and metrics, and use such data to develop more effective and relevant HR solutions for the hotel/assigned portfolio.
Support the business operations by effectively and adequately supplying the right resources as and when required
Lead/be responsible for the successful induction of all new hires
Manage the Performance Management program and ensure managers conduct regular reviews as required
Administer employee benefits and organise yearly flu vaccination exercise for employees
Ensure disputes and disciplinary cases are handled in a professional and timely manner
Ensure that all employees’ records are maintained accurately and completely
Manage all key cycles such as salary reviews, succession planning exercises, manpower budget planning and development of training calendars
Communication
Attend regular staff meetings to ensure key tasks are completed and projects are progressing according to schedule
Communicate changes to policies, procedures and or legislation in a timely manner
Compliance & Risk Management
Have a strong understanding of employment legislation (e.g. Enterprise Agreement/Employment laws/WHS/Public Liability/Workers Compensation/Equal Opportunity) and ensure adherence
Drive safety culture in Hotel through championing safety practices
Participate in risk management activities to identify, assess and control risks in the workplace
System
Assist to upkeep the Hotel’s HR Information System and ensure that employees’ data are updated timely and accurately
Partner with Finance and HODs to ensure that payroll processes are completed timely and accurately
Conduct regular and ad-hoc due diligence checks to ensure that all payments, deductions, and accruals for employees are accurate and timely
People
Build talent pools for key roles to support succession planning
Champion training and continuous development programs for all employees
Develop effective strategies for continually building the capability of the workforce
Monitor the training records of the employees and ensure they are trained in the hotel’s P&P and Stamford Way
Partner with managers to identify and forecast staff/skill capability needs to propose Training & Development programs to address capability gaps
Provide Managers with support through coaching and mentoring to effectively manage human resources and employee relations matters
Develop retention programs to mitigate risks for high flight risk employees
Ensure remuneration structures are competitive with the market
Develop relevant employee engagement initiatives for buy-in/endorsement from Head Office
Others
Other tasks or duties as assigned
About you
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Skills / Knowledge
Tertiary qualifications in Human Resource Management or equivalent
Strong command of written and spoken English
Technology savvy in and familiar in computer systems (e.g. Microsoft Office, HR systems and databases)
In depth knowledge of labour law, industrial relations and HR best practices
Minimum five years of relevant experience in Hospitality industry
Experience leading a team of staff
Experience in managing/ liaising with key stakeholders
Attributes
Commercially/ financially savvy
Hands-on leader
Analytical and highly numerate
People orientated
Attention to details
Logical thinker and effective problem solver
Good organizer and planner
Responsible to follow tasks through to completion
Team player with a positive, can do attitude
Passion for hospitality
Aligns personal values with the Stamford Way
You should have full working rights to work in Australia.
How to Apply
If you have the experience, we’ll give you the opportunity. Please submit a cover letter and resume. We thank you in advance for taking the time to apply, please note that only shortlisted candidates will be contacted for an interview. No recruitment agencies please.

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Please refer the Job description for details