ICT Tech Supports Executive

at  BURGEON BRICKS PTE LTD

*ABOUT US:*

Burgeon Bricks is a dynamic SME specializing in Network Infrastruction and solutions , dedicated to delivering top-notch solutions to our clients. With a team of passionate professionals, we strive to stay ahead in the ever-evolving tech landscape.

*JOB DESCRIPTION:*

We are seeking an enthusiastic and knowledgeable ICT Technical Support professional to join our team. As part of our tech squad, you’ll play a crucial role in ensuring the smooth operation of our IT infrastructure and providing stellar support to our internal teams.

*REQUIREMENTS:*

• Diploma or degree in Information Technology, Computer Science, or related field.
• Proven experience in providing technical support in a corporate environment.
• Familiarity with network protocols, TCP/IP, DNS, DHCP, VPN, etc.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Excellent problem-solving skills and a proactive approach to resolving issues.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) would be advantageous.
  Join our team and be part of a dynamic and innovative company driving technological excellence!

• Provide first-line technical support to customer users, troubleshooting hardware, software, and network issues promptly.
• Install, configure, and maintain ICT systems and equipment, including desktops, laptops, printers, and peripherals.
• Assist in the setup and maintenance of network infrastructure, ensuring optimal performance and security.
• Collaborate with vendors and service providers to resolve technical issues and implement upgrades.
• Document and maintain accurate records of IT assets, configurations, and support activities.
• Contribute to the development and implementation of IT policies, procedures, and best practices.
• Stay updated on emerging technologies and industry trends, recommending innovative solutions to enhance productivity and efficiency.