Implementation & Client Services – Helpdesk Manager

at  OCBC Bank

Implementation & Client Services – Helpdesk Manager - (2400016I)

• To ensure timely and accurate response to queries received from BBCSC, branches and internal department on cash management and trade products.
• Manage the exceptions and escalation on cash management and trade related production issues in ensuring customer’s feedback are addressed timely.
• To perform/verify service setup and maintenance for Transaction Banking products.
• Close liaison and coordination with various parties, including front office and various supporting departments.
• Proactively review feedback from clients to achieve improvements in products
• Provide input, ideas and suggestion to increase operational effectiveness through process improvements focusing on automation through solutions
• Administration of Velocity customer data, security items.
• Engage in ad-hoc tasks as assigned by HOD/Team Head.

Qualifications

• Minimum 2 years of experience in banking and familiar with the Bank’s core systems (eCube, SignPlus, WFI etc)
• Strong interpersonal and communication skills
• Good command of spoken and written business English
• Possess initiative and ability to work independently as well as in a team
• Good organizational and analytical skills and able to multi-task
• Self-motivated and eagerness to learn
• Good in Microsoft Excel, Word and Powerpoint.
• Basic knowledge on Cash Management products is required

Primary Location: Malaysia
Job: Transaction Banking
Organization: MAL TranBkg - Cash Management
Schedule: Permanent
Job Posting: 21-Aug-2024, 4:25:06 A

Please refer the Job description for details