Implementation Consultant - Accounts

at  Keyloop

SKILLS / KNOWLEDGE & EXPERIENCE

• Fluent in Arabic
• Software installation and setup onto customers systems.
• Keeping customers informed when installing software on their systems.
• Assisting consultants on customer’s sites with configuration issues.
• Ensure work is completed for each quoted requirement in the timescales required.
• Carry out such other duties reasonably falling within the scope of the position as may be required by the company.
• Above all to provide professional, courteous and personal service to our customers.
• Update internal systems as required to provide audit on progress of work and record time using timesheets in internal systems.
• Update documentation as required and support colleagues with Knowledge Transfer.
• The ability to communicate clearly and precisely.
• You must be able to prioritise work effectively.
• You must be flexible and adaptable in your approach.
• You should be able to continually assess and react to the needs of the department and customers.

PURPOSE OF THE ROLE

• Responsible for ensuring that Keyloop customers have software configured in a timely and professional manner in accordance with planned timelines with quality.
• To organise, install and configure software rollouts as required.
• To install and configure additional software as and when purchased by customers.
• To provide support for consultants on configuration issues.
• To keep Team Leader informed of any blockers and provide status on completed work
• To travel to customer site locally or internationally as required.
• Takes a customer first approach – Solves customers business problems by ensuring they receive the value out of the Product
• To train, advise and support customers where necessary

ROLE RESPONSIBILITIES

Strategy & Planning (Standardization, efficiency and adaptability to evolving product)

• Can explain the link between their work, the business unit objective and keyloop strategies
• Creates realistic plans to accomplish tasks and projects aligned with the business unit.
• Offers insights to leaders that is useful in executing the business unit strategy.

Results Accountability (Focus on achieving objectives)

• Sets high standards of performance to deliver results.
• Demonstrated “One Keyloop” thinking. Considers the impact of their actions on functions and business units.
• Identifies product problem areas and working with managers to resolve the same
• Effectively balances many priorities to achieve business results

Financial Management (Understanding ok Keyloop’s financial levers to achieve business results)

• Understands how Keyloop drives profitability in basic terms.
• Explains how their works impacts Keyloop’s financial goals.
• Considers the financial and organisational impact on projects before acting.