Implementation Specialist

at  ClubRunner

ClubRunner is the award-winning provider of membership software for non-profit service clubs and associations. Our product encompasses a diverse range of solutions, including membership management, content management, event management and registration, email campaigns and more. We pride ourselves on using the best technology available to deliver great solutions backed by an exceptional customer experience.
We are on a mission to help membership organizations thrive with purpose-built software, and are looking for motivated and passionate people with a diverse range of talents to join our team. The company’s growth offers long-term career and personal development opportunities for motivated and driven individuals.
As an Implementation Specialist, you will work as part of the implementation team, configuring and deploying CRM-based SaaS projects for clients. You will collaborate closely with cross-functional teams to ensure projects are delivered successfully and meet client requirements. This is a hands-on role where you will gather client requirements, analyze and configure solutions, and support the overall implementation process. You’ll need a solid technical background, strong attention to detail and excellent communication skills to help ensure that each client’s needs are met effectively.

• Collaborate with the team to analyze client requirements and translate them into technical configuration
• Implement system configuration using database entities (objects), fields, views, listings, dashboards, and more
• Maintain organized project documentation using Confluence to track progress and ensure that all relevant information is up-to-date
• Use project management tools like Jira to track progress on assigned tasks
• Develop a deep understanding of product features and capabilities
• Identify gaps and clarifications needed and communicate closely with customer for answers
• Prepare data imports and data migration plan
• Participate in client meetings as required, providing updates and assisting with technical support during the implementation process
• Ensure the smooth transition of the solution to the client, including training, to support a positive onboarding experience
• Contribute to product lifecycle by providing feedback on feature improvements
• Maintain and retain product and services knowledge at all times