Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
For more information, please visit: www.didiglobal.com/news

LI-Hybrid

Team Overview:
We are seeking an Inbound Fraud Detection Analyst to join our team at Didi. In this role, you will be the point of contact for our customers when alerts of potential fraud arise. If you have exceptional communication skills, a solid understanding of fraud prevention techniques, and a customer-oriented approach, we encourage you to apply.

Role Responsibilities:

• Receiving and managing incoming calls from clients to validate suspicious transactions.
• Verifying client identities through security questions and other authentication methods.
• Assessing the validity of transactions based on behavioral patterns and system alerts.
• Providing prompt and accurate solutions to address fraud issues and ensure account security.
• Clearly communicating with clients to confirm or rule out fraudulent activity.
• Documenting interactions and actions taken in the system to maintain detailed records.
• Collaborating with other internal teams to resolve complex cases and improve fraud detection processes.
• Analyzing fraud trends to identify potential improvements in prevention procedures.

Role Qualifications:

• Experience in Customer service and fraud prevention
• The ability to handle pressured situations, remain calm, and deliver exceptional service while protecting the integrity of our operations.

EEO Statement:

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone’s best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Role Responsibilities:

• Receiving and managing incoming calls from clients to validate suspicious transactions.
• Verifying client identities through security questions and other authentication methods.
• Assessing the validity of transactions based on behavioral patterns and system alerts.
• Providing prompt and accurate solutions to address fraud issues and ensure account security.
• Clearly communicating with clients to confirm or rule out fraudulent activity.
• Documenting interactions and actions taken in the system to maintain detailed records.
• Collaborating with other internal teams to resolve complex cases and improve fraud detection processes.
• Analyzing fraud trends to identify potential improvements in prevention procedures

Role Qualifications:

• Experience in Customer service and fraud prevention
• The ability to handle pressured situations, remain calm, and deliver exceptional service while protecting the integrity of our operations