Inside Sales Supervisor

at  First Advantage

At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners to our greatest strength: our team members. Join us if you want to say “hello” to a rewarding career and pave the way as an industry leader in mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

WHO WE ARE:

We are on the frontline of the Great Onboarding, empowering organizations to Hire Smarter. Onboard Faster™. First Advantage (Nasdaq: FA) is an HR Tech company that delivers innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced global technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients across the world. Headquartered in Atlanta, GA, USA, and with a globally distributed workforce spanning 28 locations with 5,500+ employees, First Advantage performs over 93 million screens in over 200 countries and territories annually.

WHO YOU ARE:

We are looking for a Supervisor for our Inside Sales Team who considers themselves:

• Self-motivated – you love to lead others but are also ready to “roll up your sleeves.” You can spearhead a project and see it through from start to completion.
• Team player – you navigate cross-functional teams and work well with team members across groups toward a common goal. You appreciate the value in collaboration and can lead a team to do the same.
• An innovator – you see gaps in current processes or workflows as an opportunity to improve and try something new.
• A lifelong learner – you seek opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, processes, and technology.

WHY FIRST ADVANTAGE IS YOUR NEXT BIG CAREER MOVE

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.

Additional benefits offered to our eligible people include:

• Ability to work remotely
• Medical and Dental benefit plans
• Competitive salary package
• Access to tech and growth opportunities, and leaders who want you to succeed!

More About Our Values Code

• Honor Honesty, Consistency, and Responsibility: Do the right thing.
• Cultivate an environment of dignity: Show respect for the individual.
• Take an Outside-In approach: Put the client first.
• Think out-of-the-box: Innovate and create.
• Stay Team-Oriented: Collaborate and appreciate each other.

Other Knowledge, Skills, Abilities or Certifications:

• Proficiency in Microsoft Office applications, and Salesforce or equivalent CRM software.
• Persuasive and committed to leading team to achieving sales goals.
• Strong analytical and problem-solving skills.
• Demonstrate effective communication and presentation skills; strong negotiation skills.
• Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment.
• Ability to quickly connect with people, establish a rapport, and project confidence.
• Ability to work collaboratively in a team environment.
• Ability to work productively and lead a productive team in a remote location

The Supervisor manages the staffing structure and workflow of the Inside Sales team comprised of 5 – 15 agents. The team will be considered hybrid, working from home and in the office in Muntinlupa City, Alabang Manila. As a supervisory role, this position will involve ensuring the team is supporting the US Business Development team during the sales cycle and implementation process of new revenue-generating deals. This role will maintain departmental quality and compliance standards by identifying and implementing ongoing improvements in the areas of people, access, and systems to achieve defined performance metrics. This role requires a high level of knowledge working of how to qualify leads, initiate discovery conversations and close sales.
All hybrid employees must be on camera for all training sessions, including new hire orientation and meetings with leaders and clients. Working at home requires internet speeds that can support the FA systems; a minimum download speed of 120mps and 10mbp upload is required. Computers must be hard-wired to a router (We provide equipment).
While this role is a Hybrid position, an individual must be residing near Muntinlupa City, Alabang Manila and will be required to work from in the office (Muntinlupa City) as well as from home.

Responsibilities:

• Supervises daily work production and flow from direct reports to ensure they are utilizing Salesforce to filter and qualify leads.
• Ensure the team is initiating discovery conversations with prospective clients.
• Independently examines and analyzes the team’s performance against measured sales goals.
• Provide regular reporting on opportunity progress to measure weekly, monthly, and quarterly sale objectives
• Create a healthy sales pipeline towards achieving sales revenue targets per quarter/per annum.
• Develop in-depth knowledge of product’s features and benefits.
• Demonstrates ownership for overall team results; recommends and leads the implementation of plan(s) of action to improve the team’s achievement of service level(s)
• Drives the team to identify and implement process improvements; encourages ownership of and group participation in the improvement initiatives.
• Monitors agent daily productivity for trends and issues.
• Handles questions and escalations from direct reports guiding to available resources/tools to increase the capabilities and knowledge level of direct reports.
• Identifies and escalates new issues or trends, develops appropriate action plans to manage challenges, recommends process and procedure improvements to the Customer Care Manager
• Disseminates communications to direct reports regarding policy changes, incentive updates, and technical issues as well as other direct information as needed.
• Monitors direct report voice and non-voice interactions for quality purposes meeting required QA monitoring monthly and conducting regular calibrations with peers to ensure individual, team, and department goals are being met.
• Provides performance feedback and as necessary documents all progressive performance management steps per First Advantage policies with the guidance and approval of Human Resources
• Coaches and mentor direct reports for quality and productivity providing side-by-side and one one-on-one feedback.
• Conducts team meetings to build morale and provide an effective communication channel for ideas and innovation.
• Trains and orients new and current employees on the team on products, policies, and procedures; serves as product and process expert and resource to the team.
• Manages tight timelines to deliver results and free up bandwidth to support subsequent programs.
• Write and deliver performance reviews that accurately reflect the goals, objectives, and accomplishments of all direct reports.
• Participates in special projects and performs other duties as assigned.

What You Will Need to be Successful:

• Bachelor’s degree or equivalent work experience.
• Minimum 3 years of experience working in a B2B sales roles
• Minimum 2 years of experience in a leadership role
• Ability to learn quickly and demonstrate strong understanding of company products and services
• Strong problem-solving and analytical skills utilizing creativity and innovation.
• Excellent communication skills, including the ability to tailor communication to the audience to achieve desired results.
• Must be able to see the project, decisions, and processes in terms of the big picture/cross-departmental impacts.

Other Knowledge, Skills, Abilities or Certifications:

• Proficiency in Microsoft Office applications, and Salesforce or equivalent CRM software.
• Persuasive and committed to leading team to achieving sales goals.
• Strong analytical and problem-solving skills.
• Demonstrate effective communication and presentation skills; strong negotiation skills.
• Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment.
• Ability to quickly connect with people, establish a rapport, and project confidence.
• Ability to work collaboratively in a team environment.
• Ability to work productively and lead a productive team in a remote location.