Intern Education Sales

at  Kinaxis Inc

#INTERNSHIP, #INTERN, #LI-EK1

Why join Kinaxis?:
Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.
Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.
Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.
Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.

• As a Customer Enablement Representative, your primary focus will be ensuring that our customers know about all the exciting new training and certification offerings we have in our portfolio.
• You’ll play a role in supporting customers from the moment they purchase a subscription, working to maximize their usage of the platform, achieve their educational goals, and ultimately renew their subscription.
• You will be responsible for identifying customers needing extra support and attention and, at first, progressing these cases to the relevant team/team members, whilst engaging in in-depth training, learning from your colleagues. This role is perfect for someone who wants to play a pivotal role in ensuring our customers’ success while helping them fully utilise our Learning experience platform.
• In this role you will:
• Outreach, via call and email, new or existing customers who may have stalled in the set-up process or be struggling to fully utilize their purchased subscription
• Book in onboarding and refresher calls for these customers with our team, using usage and other reporting tools to prioritize your approach
• Triage customer problems for the attention of the relevant teams internally, collaborating closely with Sales, Renewals, Customer Success and Professional Services to deliver a unified, high-quality customer experience.
• Familiarize yourself with our customer portfolio and personas and their various and specific needs, become a platform and content expert, learn how to explain technical elements in an accessible way for our customers
• Ensure CRM data is updated accurately, identifying any missing contact information and prospecting for new contacts where necessary
• Present and market our Education portfolio to customers and partners