Internal Account Manager

at  Phoenix Software

Proactively support and enable the sales cycle from initial qualification, through to working with the overlay teams and technical consultants to achieve a positive impact on a customer/ prospect.

• Work with and develop new and existing Defence accounts
• Work with and develop vendor and distribution relationships
• Support and Co-ordinate the MOD Catalogue
• Support, Co-ordinate and where appropriate take the lead on MOD Tenders and RFI’s
• Meet team performance targets
• Ensure customer service standards are high and continually improving

The main responsibilities are:

• Work with new and existing accounts to generate solutions and services opportunities
• Collaborate with existing and developing vendor/distribution partnerships and provide Defence-orientated insights and intelligence
• Manage MOD procurement processes including product code creation and management
• Assist in managing the sales pipeline for the team and report key deals and opportunities to the Sales Director when required
• Work closely with back office functions to develop and enhance Defence specific processes and procedures to ensure on-going customer service improvement
• Work closely with overlay functions to enhance and enable customers value-add experience
• Direct the sales process by being a primary contributor to the Requests For Information (RFI)/Requests For Price (RFP’s) where required
• Utilise the CRM platform to capture all relevant information and ensure it is updated and managed in-line with company expectations
• Support objectives as defined in the company’s information security policy and perform your tasks in support of data and information security
• Become SC Cleared

Ideally, you will already have:

• Understanding of, or appetite to learn at pace, the UK Defence/Public Sector
• Excellent rapport building skills and first-rate organisational skills
• Excellent communication skills to include presentation skills both face to face and virtually
• A flexible approach to the working day that will inevitably include nights away from home and travel when required to attend client sites from time to time
• Driven to creating measurable value for Phoenix Software Ltd and its customers
• Effective time management skills with the ability to plan ahead
• Demonstrate and build confidence/credibility with customers with a partnership focus
• Ability to work under own initiative
• Enthusiastic, Team focused player
• Presentable and articulate and personable
• Ability to prioritise work under pressure and use initiative to ensure that deadlines are met
• Methodical and organised with attention to detail
• Can see big picture and think creatively
• Manage the effective achievement of business unit objectives through effective leadership and by setting of individual objectives, managing performance, developing and motivating team to maximise performance.
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team.
• Adhere to KPIs and provide regular performance feedback through a well-defined and implemented performance review program within the business unit.

Qualifications and experience:

• Minimum of 1 years Sales experience in an IT sales role

GET TO KNOW PHOENIX

We aim to be the UK’s leading IT solution and service provider with a forward-thinking approach and a friendly atmosphere.
Working for us, you’ll be given the support you need to succeed. You’ll be inspired by our achievements, recognised for your contribution, and constantly challenged to grow.
We enable digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud technology, data, AI, cyber security, and collaboration tools. By understanding the individual goals of our customers, we empower UK organisations to make a difference to the lives of their employees, service users, and communities.
We are a signatory on the Race at Work Charter, a Disability Confident Committed employer, a Living Wage employer, and actively involved in encouraging women into tech careers.
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WE PROVIDE ALL EMPLOYEES WITH THE SKILLS NEEDED TO DO THEIR JOB BY OFFERING PERSONAL DEVELOPMENT PLANS AND ENCOURAGE APPLICATIONS FROM ANYONE WHO THINKS THEY CAN BRING WHAT IS REQUIRED TO THE ROLE. SO, EVEN IF YOU DON’T MEET EVERY POINT DETAILED IN THE CRITERIA ABOVE, WE ENCOURAGE YOU TO STILL APPLY – SIMPLY EXPLAIN HOW YOUR CURRENT SKILLS AND EXPERIENCE ARE RELEVANT IN YOUR APPLICATION.

Phoenix Software
Pocklington
York
England
United Kingdom
Full-time: hybrid working available
300+ employees
Information services

The main responsibilities are:

• Work with new and existing accounts to generate solutions and services opportunities
• Collaborate with existing and developing vendor/distribution partnerships and provide Defence-orientated insights and intelligence
• Manage MOD procurement processes including product code creation and management
• Assist in managing the sales pipeline for the team and report key deals and opportunities to the Sales Director when required
• Work closely with back office functions to develop and enhance Defence specific processes and procedures to ensure on-going customer service improvement
• Work closely with overlay functions to enhance and enable customers value-add experience
• Direct the sales process by being a primary contributor to the Requests For Information (RFI)/Requests For Price (RFP’s) where required
• Utilise the CRM platform to capture all relevant information and ensure it is updated and managed in-line with company expectations
• Support objectives as defined in the company’s information security policy and perform your tasks in support of data and information security
• Become SC Cleare