International Casework Manager

at  YMCA of Greater Houston

Title: Refugee School Impact (RSI) Case Manager
Reports To: Refugee School Impact (RSI) Coordinator
Pay: $50,460 - $60,552 per annum – Full-time, exempt position
Office Hours: Monday – Friday; 8:30 a.m. to 5:00 p.m. Evening and weekend hours as needed.
The YMCA of Greater Houston has outstanding benefits including medical, dental, and vision insurance, long-term disability, life insurance, paid time off, and retirement paid by our Association upon meeting eligibility requirements.

DESCRIPTION

YMCA International Services, a unique branch of the YMCA of Greater Houston, serves Houston’s significant refugee and immigrant communities. We provide comprehensive programs that focus on building human assets and fostering self-sufficiency. The Refugee School Impact Case Manager will be responsible for serving the refugee families participating in the RSI program.

REQUIREMENTS

• Degree in Education, Communication, History, or Social Sciences (or related field).
• Proven Research & Writing skills.
• Ability to create and manipulate documents and databases.
• Experience with international populations.
• English speaker with proficiency in an additional relevant refugee language (Arabic, Spanish, Kinyarwanda, Swahili, Burmese) preferred.
• Texas Driver’s License; clean driving record; own vehicle; and applicable auto insurance.
  How to apply: Apply on line at www.ymcahouston.org No phone calls or emails please. A YMCA International Services staff member will contact you to schedule an interview if you are a qualified candidate.

DUTIES /RESPONSIBILITIES

Responsibilities include:

• Fostering ties between the clients, YMCA, and community leaders
• Identifying outreach/recruiting opportunities and providing presentations to community groups
• Coaching clients one-on-one and in group settings
• Collaborating with other departments to recruit and manage referrals for refugee families
• Addressing academic and social challenges that prevent refugee students from realizing their maximum potential.
• Supporting refugee families by identifying and removing barriers to learning
• Addressing client’s needs through referrals to other YMCA programs and intervention at the school.
• Supporting a direct line of communication between teachers and RSI staff when immediate intervention is required
• Facilitating dialogue between students, parents, teachers, and other school staff in order to strengthen communication and understanding between all parties
• Resolving any difficulties in the shortest time frame possible and to minimize and/or eliminate student absence from class
• Working closely with fellow RSI Case Managers to coordinate responsibilities and meet outcomes
• Using online databases daily to organize data
• Reporting suspicious and inappropriate behaviors and policy violations
• Following mandated abuse and incident reporting requirements
• Meeting timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets
• Welcoming new refugees with occasional airport pick-ups and occasional food distribution
• Completing other duties as assigned

The RSI Case Manager is responsible for the following:

• Serving 75 participants per year
• Documenting and reporting program participation in 75 applicant file