Inventory Specialist

at  Thermo Fisher Scientific

JOB DESCRIPTION

RSD Managed Services - Site Specialist II
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.

EDUCATION

High school diploma or equivalent required.

EXPERIENCE

1 year of related experience within a laboratory setting is preferred.
Experience working in customer service is also a plus.

KNOWLEDGE, SKILLS, ABILITIES

• Able to read, write, and speak English fluently
• Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific’s values.
• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
• Must possess operating skills to use handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.

• Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing
• Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation
• Work within computer systems to access and follow standard operating procedures
• Proactively communicate with the supervisor any customer concerns and/or potential problems
• Effectively address customer concerns within established resolution timeframes.
• Engage in process improvement activities
• May perform other responsibilities as assigned by management.