IT Director

at  Goway Travel Limited

IT DIRECTOR

Job Type: Full Time
Location: Remote
Reporting to: VP Technology
Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.
From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.
Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.
At Goway Travel, we’re not just a company; we’re a family of dreamers and doers, inspired by our founder’s incredible journey. He didn’t just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.
If you’re passionate about travel and innovation, we invite you to be a part of our exciting journey!
The Role:
As IT Director, you will lead and oversee our technology infrastructure and IT operations, ensuring the organization’s systems align with its business strategy and objectives. You will manage a team of IT professionals, establish long-term IT goals, and drive initiatives related to system performance, cybersecurity, cloud services, and innovation. The ideal candidate will be a strategic thinker with hands-on technical expertise and strong leadership skills.

Key Responsibilities:

• Strategic Leadership:
• Develop and implement the IT strategy in alignment with the company’s goals.
• Collaborate with senior management and department heads to identify IT solutions that support business needs.
• Stay up to date with technological advancements and ensure Goway remains competitive through technological innovation.
• Infrastructure & Operations Management:
• Oversee the design, maintenance, and upgrading of IT infrastructure, ensuring optimal performance, scalability, and security.
• Ensure continuous availability and reliability of systems, applications, and networks.
• Manage cloud services, data centers, and on-premises infrastructure.
• Team Leadership:
• Lead, mentor, and develop the IT team, fostering a culture of collaboration and excellence.
• Set performance goals, conduct evaluations, and ensure the team is equipped with the necessary tools and training.
• Partner with HR to recruit and retain top IT talent.
• Cybersecurity & Risk Management:
• Implement and maintain cybersecurity protocols to protect company data and systems.
• Conduct regular risk assessments, develop disaster recovery and business continuity plans.
• Ensure compliance with industry regulations and internal policies.
• Vendor & Budget Management:
• Manage relationships with third-party vendors, negotiate contracts, and ensure service-level agreements (SLAs) are met.
• Develop and manage the IT budget, ensuring cost-effective use of resources while meeting the company’s technology needs.
• Monitor financial performance and provide regular reports to the executive team.
• Project Management:
• Oversee and manage IT projects, including system implementations, upgrades, and digital transformation initiatives.
• Ensure projects are delivered on time, within scope, and on budget.
• Work closely with project stakeholders to define objectives, timelines, and deliverables.
• Policy & Governance:
• Establish IT policies and best practices to ensure data security and system efficiency.
• Regularly review and update IT governance frameworks, ensuring compliance with corporate policies and industry regulations.

Required Skills and Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field (master’s preferred).
• 8+ years of experience in IT management, with at least 3 years in a leadership role.
• Strong knowledge of IT infrastructure, networking, systems administration, and cybersecurity.
• Proven experience managing large-scale IT projects and budgets.
• Strong leadership and team management skills, with the ability to foster a positive and collaborative team environment.
• Excellent communication skills with the ability to interact with stakeholders at all levels.
• Familiarity with industry regulations and compliance standards
• Experience with cloud computing, virtualization, and IT automation tools.
• Relevant certifications (e.g., ITIL, PMP, CISSP) are a plus.
• Operating Systems (Windows Server, Windows 10/11, mac OS);
• Network and Infrastructure Systems (Cisco, Juniper, or similar network infrastructure (routing, switching), Wireless technologies (Wi-Fi standards, access points), TCP/IP, DNS, DHCP, VPN, VLANs, Citrix, OpenVPN);
• Cloud Platforms and Services (Amazon Web Services, AWS Management Console, Microsoft Azure, Office 365, Salesforce);
• Database Management Systems (Microsoft SQL Server, MySQL, Oracle Database);
• Collaboration and Communication Tools (Microsoft Teams, Microsoft Exchange);
• Cloud Storage Systems (Amazon S3),
• IT Service Management Tools (Jira Service Desk);
• Project Management Tools (Microsoft Project, Jira);
• Monitoring and Performance Management (SolarWinds, AWS CloudWatch, New Relic);
• Cybersecurity Systems (SentinelOne, Symantec, McAfee)

The Goway Advantage:
At Goway Travel, we’re more than just a company—we’re a close-knit family that values inclusivity, diversity, and innovation. Here, we don’t just work with ordinary travel packages, we connect globetrotters with some of the most exciting and unique destinations around the world.
We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide ongoing training to help you stay ahead in the industry, and a comprehensive health benefits package to ensure you’re well-supported.
You’ll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.
How to Apply:

If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let’s grow together. Click Apply Now today!

• All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.

Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender and report it to Goway Manager: don@goway.com.

• Strategic Leadership:
• Develop and implement the IT strategy in alignment with the company’s goals.
• Collaborate with senior management and department heads to identify IT solutions that support business needs.
• Stay up to date with technological advancements and ensure Goway remains competitive through technological innovation.
• Infrastructure & Operations Management:
• Oversee the design, maintenance, and upgrading of IT infrastructure, ensuring optimal performance, scalability, and security.
• Ensure continuous availability and reliability of systems, applications, and networks.
• Manage cloud services, data centers, and on-premises infrastructure.
• Team Leadership:
• Lead, mentor, and develop the IT team, fostering a culture of collaboration and excellence.
• Set performance goals, conduct evaluations, and ensure the team is equipped with the necessary tools and training.
• Partner with HR to recruit and retain top IT talent.
• Cybersecurity & Risk Management:
• Implement and maintain cybersecurity protocols to protect company data and systems.
• Conduct regular risk assessments, develop disaster recovery and business continuity plans.
• Ensure compliance with industry regulations and internal policies.
• Vendor & Budget Management:
• Manage relationships with third-party vendors, negotiate contracts, and ensure service-level agreements (SLAs) are met.
• Develop and manage the IT budget, ensuring cost-effective use of resources while meeting the company’s technology needs.
• Monitor financial performance and provide regular reports to the executive team.
• Project Management:
• Oversee and manage IT projects, including system implementations, upgrades, and digital transformation initiatives.
• Ensure projects are delivered on time, within scope, and on budget.
• Work closely with project stakeholders to define objectives, timelines, and deliverables.
• Policy & Governance:
• Establish IT policies and best practices to ensure data security and system efficiency.
• Regularly review and update IT governance frameworks, ensuring compliance with corporate policies and industry regulations