IT Field Engineer - Stoke-on-Trent

at  Holdcroft

IT FIELD ENGINEER

We are looking for an IT Field Engineer to help build, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team that demonstrates superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security.
The qualified Field Engineer will have a background in IT, computer systems engineering, or systems engineering and analysis. Ability to be a competent Field Engineer on a hands-on basis dealing with End Users, Management & Directors alike.
Salary: £28,000 - £30,000 DOE
Location: Based in Stoke-on-Trent with travel around the Midlands and North West
Hours: Monday - Friday 8:30am-5pm

ABOUT US

The Holdcroft Motor group is proud to be one of the UK’s largest independent motor retail groups with operations across the North West and Midlands. Our success is built on trust, knowledge, quality brands and providing outstanding customer service. We have an exciting vision for the future and would welcome individuals with ambition, drive and a passion for success.

REQUIRED SKILLS AS AN IT FIELD ENGINEER:

• Minimum 3 years working experience as an IT Field Engineer.
• ONC/HNC/HND or equivalent in Computer Science, engineering or a related subject.
• MCSE Qualifications in Server, Windows & Office is required.
• Proven ability to monitor systems of all platforms.
• Experience of managing Apple products is essential, Mac’s, iPads & iPhones.
• Ability to effectively prioritise and execute tasks in a high-pressure environment to agreed timescales.
• Providing reports and information to the Group IT Manager.
• Proven experience of managing an IT Helpdesk system is essential.
• Maintaining spend within agreed budgets.
• Evidence of strong team leading and communication skills will be required.
• Advanced Excel skills and good SQL experience. Any other technical, data analysis or project control experience would be advantageous.
• Full UK Driving License.

Proven working experience in installing, configuring and troubleshooting:

• Microsoft Windows Server 2016 & 2019 & Linux/Ubuntu based environments.
• Active Directory & Group Policy
• Google Workspace
• Dell PowerEdge Server Systems
• Dell PowerVault Storage Systems
• Dell PC and Laptop hardware
• Windows 10 & 11
• Microsoft Office 2019 & O365
• Network equipment (Ubiquiti switches & Access Points / Fortinet Firewalls)
• Solid scripting skills (e.g., Powershell scripts)
• Solid networking knowledge (OSI network layers, TCP/IP, DNS, DHCP, Firewalls, VLAN, switch management, WLAN,
• Routing (BGP & OSPF)

If you would be interested in hearing more about our IT Field Engineer role, please apply now! We would love to hear from you

• Manage and monitor 3rd line Helpdesk issues for all our sites. Provide 2nd and 3rd level support.
• Install, configure, test and maintain operating systems, application software and system management tools.
• Ensure the highest levels of systems and infrastructure availability at all times.
• Maintain security updates on all client systems.
• Write and maintain support processes to increase system efficiency and lower the human intervention time on any tasks.
• Plan and manage work streams, allocating and monitoring tasks for our support partners where required. Liaise with vendors and other IT personnel for problem resolution.
• Contribute to the development, testing, and implementation of software, systems, and enhancements to the laptop & desktop systems of the group. Participate in the deployment of information and operational support systems.