IT Help Desk Officer

at  Cecure Intelligence Limited

Cecure Intelligence Limited is building digital products with modern technologies excites us. We take an idea through our curated delivery process to create tangible outcomes for our customers quickly. This enables you to truly validate your idea and derive immediate benefit.
We are recruiting to fill the position below:

REQUIREMENTS

• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• Relevant certification is a plus
• Must have completed NYSC
• Basic knowledge of collaboration tools and services including Microsoft Entra, Microsoft Entra domain services, M365, 0365, Google Workspace, Google Cloud Identity, DNS, TCP/IP, printer administration, LAN, WAN, Wifi, and similar technologies.
• A strong understanding of ITSM processes and familiarity with ITIL is a big plus
• Availability to work in shifts and be on an on-call rota
• Eagerness to learn various technologies and solutions to support business users and processes.
• Excellent problem-solving skills, with the ability to analyze issues logically and systematically.
• Effective communication and interpersonal skills, with the ability to interact professionally with end-users and team members.
• Ability to work collaboratively in a team environment and willingness to take on new challenges with a positive attitude.
• Have a working laptop, mobile phone and headphones/earphones
• Flexible to take on alternating shifts (day/night) depending on preferred schedules.

• Perform regular maintenance tasks, such as software updates, patches, and configuration changes, to ensure the stability and security of business applications.
• Analyze, investigate, and troubleshoot incidents related to technical and process issues
• Monitor the performance and usage of business applications, proactively identifying areas for improvement and implement optimizations to enhance system performance.
• Coordinate production incidents between business, engineers, and third-party providers
• Educate business end users on how to make effective use of their technological tools to speed up problem resolution
• Collaborate with cross-functional teams, including IT, software development, and business stakeholders, to address complex issues and implement enhancements to business applications.
• Stay updated on industry trends and best practices related to business applications and propose innovative solutions to streamline processes and improve productivity.