IT Support Engineer

at  Severfield PLC

Vacancy Summary
Career Level & Career Path: B - Business Delivery
Working hours are 8.30am-5.15pm Monday - Thursday 8.30am-3.00pm Friday.
At Severfield, we’re creating better ways to build for a world of changing demands.
We have a fantastic opportunity for a IT Support Engineer, to join our dynamic team in Lostock, Lancashire.
Our competitive advantage is our people, and we’re always looking for talented individuals to join us as we continue to transform skylines across the UK & Europe. A career at Severfield presents the opportunity for you to develop, grow, and to feel part of something special, after all, we are all in it together!
Vacancy Details
In the IT Support Engineer position you will provide comprehensive IT and technical support to users across our group, both locally and remotely. As a member of our Group IT Support Team (Tier 2), you will serve as the first point of contact for local issues while collaborating with our broader IT Support Team to address challenges across various sites. This position demands a proactive individual who thrives in a fast-paced environment, eager to expand their knowledge within a growing business.

Other responsibilities will include but are not limited to:

• Manage New Starter IT onboarding, Role Changes, and Leavers.
• Handle incoming requests, liaising with end users and IT suppliers.
• Provide support to end users at all organizational levels, locally and remotely.
• Perform regular maintenance and ensure uptime of video conference and other end-user equipment.
• Conduct computer builds, support, repairs, and troubleshooting.
• Facilitate user account setups and software troubleshooting.
• Configure and troubleshoot mobile and tablet devices.
• Support Teams Meeting Rooms.

KEY SKILLS & EXPERIENCE

You will be previous experience working in a similar technical role in a IT function, you’ll have strong attention to detail and great communication skills.

• Proven troubleshooting and diagnostic abilities.
• Self-motivated with the ability to prioritize tasks effectively, working to support both local and remote.
• Familiarity with Mobile Device Management, particularly Apple devices.
• Experience in a Managed Service Desk environment.
• Familiarity with Office 365 client-side operations.
• Knowledge of Asset Management practices.
• ITIL Foundation v4 certification.
• Experience with Microsoft Teams Room systems.
• Relevant Microsoft certifications or equivalent qualifications.
• Possession of a valid UK driving license.

What We Offer
At Severfield, we’re all about doing the right thing, so as you’d expect, we offer competitive salaries and excellent benefits packages.
We are an equal opportunities employer and actively encourage individuals from diverse backgrounds, experiences, and skillsets to apply. We value the unique perspectives that come from different life experiences and are committed to building an inclusive environment. We welcome applications from everyone, regardless of age, gender, ethnicity, disability, sexuality, religion, or faith. At Severfield, we believe that a diverse team drives innovation and success, and we are eager to hear from all who want to contribute to our dynamic workplace.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
We look forward to receiving your application!
About Us
Severfield is the largest structural steelwork Group in the UK and among the biggest in Europe. We have been involved in the UK’s highest profile structural steel projects and we have the design and engineering capabilities to deliver the UK’s largest, most complex projects.
Today, with multiple sites in the UK, Europe, and our joint venture in India, we have an annual capacity to produce around 300,000 tonnes of fabricated steelwork.

PLEASE CLICK ON THE IMAGE BELOW TO WATCH OUR CAPABILITIES VIDEO ON YOUTUBE.

Acting on behalf of our clients, our project portfolio includes world-class stadia, bridges, national infrastructure, as well as shaping city skylines across the UK and further afield.
Benefits
Looking after our employees means both their physical and mental wellbeing. We’re proud to offer a range of benefits including:
25 days holiday
Minimum 7% employer pension contributions
Employee assistance programme (EAP)
Employee benefits scheme
Cycle to work scheme
Save as you earn
Free onsite parking (role specific)
Business health insurance
Job Reference: SUKIE0019

Other responsibilities will include but are not limited to:

• Manage New Starter IT onboarding, Role Changes, and Leavers.
• Handle incoming requests, liaising with end users and IT suppliers.
• Provide support to end users at all organizational levels, locally and remotely.
• Perform regular maintenance and ensure uptime of video conference and other end-user equipment.
• Conduct computer builds, support, repairs, and troubleshooting.
• Facilitate user account setups and software troubleshooting.
• Configure and troubleshoot mobile and tablet devices.
• Support Teams Meeting Rooms

You will be previous experience working in a similar technical role in a IT function, you’ll have strong attention to detail and great communication skills.

• Proven troubleshooting and diagnostic abilities.
• Self-motivated with the ability to prioritize tasks effectively, working to support both local and remote.
• Familiarity with Mobile Device Management, particularly Apple devices.
• Experience in a Managed Service Desk environment.
• Familiarity with Office 365 client-side operations.
• Knowledge of Asset Management practices.
• ITIL Foundation v4 certification.
• Experience with Microsoft Teams Room systems.
• Relevant Microsoft certifications or equivalent qualifications.
• Possession of a valid UK driving license