IT Systems Engineer

at  NTT Data

MAKE AN IMPACT WITH NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

REQUIRED KNOWLEDGE AND ATTRIBUTES:

• Seasoned knowledge of the needed infrastructure technology or Software, Office 365, Microsoft Windows Servers, VMware, and Microsoft Exchange Server.
• Seasoned knowledge of the underlaying protocols of the used technology.
• Seasoned proficiency at troubleshooting and good technical understanding.
• Excellent verbal and written communication skills and able to explain technical content to senior leadership/management level.
• Seasoned knowledge of ITIL support process (Incident, Change and Request Management).
• Ability to fully understand the business processes which are delivered with the managed system.
• Ability to research and evaluate new technologies to improve the outcome of the delivered services.
• Ability to analyze information and evaluate results to choose the best solution and solve problems.
• Ability to work and collaborate with teams from several business areas/functions in facilitating projects.
• Ability to work under pressure and meet deadlines.
• Ability to prioritize workload in a fast-paced environment.
• Ability to utilize key systems and tools related to information technology.

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS:

• Bachelor’s degree or equivalent in Information Technology or related field.
• Microsoft Certifications is preferred.

REQUIRED EXPERIENCE:

• Minimum 2 – 3 years’ experience in IT Systems.
  Workplace type:
  On-site Working

KEY RESPONSIBILITIES:

• Installs, tests and maintains new hardware or software to provide new services or to resolve user and system problems.
• Performs troubleshooting and system analysis to resolve incidents and to ensure system availability.
• Performs system administration tasks including configuration, systems monitoring, troubleshooting, and support.
• Tests and validates new system to ensure that they fulfil the request functionality and quality.
• Implements backup and recovery procedures to ensure the needed availability.
• Implements and performs system monitoring for proactive support by collecting for example availability, performance metrics and system logs.
• Performs hardware or software upgrades and patching to support vulnerability and risk management.
• Defines, raises and executes changes as part of the Change Management Process.
• Creates system documentation and maintains fixes, modification or other changes.
• Executes task as part of the request fulfilment.
• Escalates and collaborates with vendors or other delivery organizations if needed to provide the right level of support.
• Identifies and documents potential problems of the system within the ticket tool.
• Identifies and suggests possible service improvements.
• Creates and manages tickets for the Incident Management, Change Management, Problem Management and Request Fulfilment.
• Documents work results, actions taken, steps to resolve, effort and resolution time in the ticketing system.
• Performs other tasks as defined, planned, and approved by leadership team.
• Works with senior members of the team to get guidance about working procedures and technical possibilities to ensure the highest level of systems availability.
• Performs other tasks as defined, planned, and approved by leadership.