IT Technician

at  GROHE AG

Do you want to work in a fast-growing, global company with an open communication culture and agile development processes? Do you want to make things happen and actively develop them further? Then become part of our IT local team at our plant in Albergaria-a-Velha.

JOB REQUIREMENTS:

• Degree in computer science, information technology, engineering, or a related field, or equivalent experience;
• Excellent written and verbal communication skills both in Portuguese and English;
• Detail-oriented and well-organized, with the ability to manage multiple tasks simultaneously;
• Strong communication and collaboration skills, with the ability to work effectively within a team.

PURPOSE:

Provide first and second level assistance to users. Install and configure hardware and software in accordance with established procedures.

MAIN RESPONSIBILITIES:

• 2nd level support as part of user support and VIP support;
• Support with site-related IT projects;
• Coordination of external service providers;
• Organisation of cross-location meetings, telephone and video conferences;
• Repair and replace broken hardware;
• Test and evaluate new technologies, hardware and software;
• Troubleshoot hardware and software;
• Ensure and optimize network performance;
• Support IT at the plant;
• Provide training to users on how to use and maintain computer equipment.