IT Technology Services Senior Specialist

at  SAP

WE HELP THE WORLD RUN BETTER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

SUMMARY:

Join our Microsoft 365 Apps team and provide 3rd level application support for core M365 Office Apps on Windows, Mac, and mobile platforms. You will be responsible for the end to end support & operations of this suite of products, as well as handling escalations to the vendor. In addition, with the advancements in Microsoft’s GenAI solution, the role will also play a key part in rolling out Copilot, as well as ensuring sustained adoption of the solution. This is your opportunity to be at the forefront of this new technology

THE ROLE:

The M365 Apps suite, is the most widely used set of applications at SAP. It is a daily part of all our employees lives and has millions of interactions per year. As a member of our team, you will be responsible for triggering new package requests, patches, and customisations through GPO‘s & cloud policies, documenting solutions & providing workarounds, knowledge transfer to other teams, as well as handling escalations to the vendor, and coordinating with senior management. You will also be responsible for managing the application lifecycle, providing 3rd level application support for Windows, Mac, and Mobile, and aligning with the Security & Data Privacy teams, as well as Social Partners here at SAP. In addition, you will be a part of the team that plans, tests, and implements M365 Copilot, and work towards sustained adoption and productivity gains within the company.

ROLE REQUIREMENTS:

We are looking for a candidate who can bring the following:

• A bachelor’s degree in computer science, information technology, or engineering
• More than 3 years of IT experience with a minimum of 2 years in application packaging and deployment services. (preferably through SCCM / Intune & JAMF)
• Good knowledge of managing core Microsoft 365 Office Apps across all major platforms, preferably with knowledge in PowerShell scripting
• Good knowledge of the rest of the M365 suite, like SharePoint Online, Teams, Power Platform etc.
• An individual with a robust innovative spirit & critical thinking skill, adept at learning swiftly and fueled by a passion for technology. Excelling in self-management, they thrive in virtual team environments, consistently achieving successful outcomes.
• An excellent communicator, who is comfortable collaborating both 1:1, as well as presenting to a wider audience

Join our team and take your career to the next level. Apply now!