ITSM-SERVICE NOW - Architect (SA)

at  Zensar Technologies

Exp: 10+ location: South Africa

• 10+ years of experience in designing/developing solutions/architecture on ITSM, LSD, CSM, CMDB, HRSD on ServiceNow Tool using industry best practices.
• Experienced in Requirement Gathering, Effort estimation, Client interaction.
• Should have Handled ITSM/CSM/LSD Implementation projects with various integrations.
• Experienced with working on proposals.
• In-depth experience working with ITSM & CMDB modules (IM,PM,CM,KM,RM & Service catalog)
• Strong experience in ServiceNow Development (Client Script & Server Script, Notifications, Inbound Outbound email integrations, Workflow & Flow Designer)
• Evaluation of new features within ServiceNow.
• Experience in API integrations with other systems.
• Experience with ServiceNow upgrades, Next Experience, Employee Centre & Workspaces
• Experience with Integration HUB orchestrations.
• Excellent written and oral communication skills, with the ability to communicate effectively to both technical and non-technical audiences.
• Self-starter capable of working with limited supervision.
• Strong team leading skills.
• Interpersonal skills such as facilitation, negotiation, and collaboration with various internal stakeholders.
• Ability to prepare documents like HLD, LLD
• Experience in creating Technical Documentation.
• Strong understanding of Agile methodologies.
• Strong troubleshooting analytical skills.
• Ability and willingness to communicate effectively.
• Ability to work independently as well as gel along with other team members.

Experience with the development and maintenance in the following ServiceNow applications:

• IT Service Management (ITSM).
• Legal Service Delivery (LSD)
• Human Resource Service Delivery (HRSD)
• Customer Service Management

Good to have:

Please refer the Job description for details