Bethedifference

If making a difference matters to you, then you matter to us.
Job Description:
You will provide a high level of customer satisfaction through the delivery of technical support to Wolters Kluwer’ customers for our cloud-hosted financial management software applications. You will be working and in regular contact with important players in the international banking industry. In this role you are responsible for complex problem-analysis and resolution: you analyze, diagnose, work together with consultants and clients, liaise with internal development teams, recreate and solve reported problems. You will be based in our office in Cluj-Napoca.

Responsibilities:

• Provide a high level of technical support and assistance for our internationally based customers and consultants concerning cloud environments.
• Analyse technical questions or reproduce technical problems and provide or develop appropriate solutions related to the SaaS architecture based on the Azure stack.
• Monitor, identify, troubleshoot server, and network issues.
• Interface with the technical and functional implementation teams which include Application Developers, System Integrators, Database Administrators, System Administrators, Analysts and Consulting professionals.
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers and solve their issues.
• Carry out functional acceptance and integration acceptance tests, performance tuning and benchmarks.
• Develop and enhance automation utilities and components to enhance the integration, flexibility and availability of our solution with customers.

Requirements:

• Knowledge or experience with Azure or other cloud platforms.
• Desired programming languages: Java, JavaScript, SQL
• Operating systems: Windows and Linux is a plus
• Database knowledge: SQL (MS SQL Server, Oracle) and RDBMS concepts
• Solid problem solving and analytical skills.
• Strong organizational, time management and prioritization skills, ability to multi-task and meet deadlines.
• Availability for stand-by shifts on monthly level which might require interventions outside the business hours.
• Fluency in English (written and oral)

Preferred:

• Awareness with regards to Application Monitoring Tools (i.e. Grafana) is a plus.
• Experience with cloud performance tuning and security testing is a plus.
• Experience with application servers like Wildfly or Jboss is a plus.
• Performance tuning expertise of databases (indexes, constraints, data integrity, triggers usages)
• Other languages (such as German or French) are a plus.

Our Offer:

• Room for personal development through external, internal training tools and learning and development program #GROW
• Yearly performance bonus based on your seniority
• Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year
• Corporate Health Insurance
• Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)
• Up to 28 days of annual leave based on seniority
• We have a strong Work from Home culture and take into consideration punctual needs and more
• Flexible working schedule

• Provide a high level of technical support and assistance for our internationally based customers and consultants concerning cloud environments.
• Analyse technical questions or reproduce technical problems and provide or develop appropriate solutions related to the SaaS architecture based on the Azure stack.
• Monitor, identify, troubleshoot server, and network issues.
• Interface with the technical and functional implementation teams which include Application Developers, System Integrators, Database Administrators, System Administrators, Analysts and Consulting professionals.
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers and solve their issues.
• Carry out functional acceptance and integration acceptance tests, performance tuning and benchmarks.
• Develop and enhance automation utilities and components to enhance the integration, flexibility and availability of our solution with customers