Junior Field Service Engineer apprentice- Veneto
at GE Healthcare
20126 Milano, Lombardia, Italy -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 11 Aug, 2024 | Not Specified | 13 May, 2024 | N/A | Biomedical Engineering,Communication Skills,English | No | No |
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Description:
JOB DESCRIPTION SUMMARY
The Junior Field Service Engineer will be trained to become an expert Field Services Engineer, responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through service excellence.
The resource will be based in Veneto or willing to relocate.
JOB DESCRIPTION
Key Responsibilities/essential functions include:
- Perform preventive maintenance on the installed base and total system-level troubleshooting at basic or more advanced level, depending on the certified training and on the job training completed.
- Ensure service maintenance and repair needs on designated equipment are addressed.
- Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Maintaining communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining tools and test equipment properly and ensuring they are calibrated.
- Working as a member of the local team to provide efficient service delivery.
- Ensures timely completion of jobs assigned, including administration tasks.
Required Qualifications:
- Degree in Biomedical Engineering, Electronic Engineering, or similar field, or High specialization technical Diploma (ITS, ITIS) and basic experience on the field and in managing the customer.
- Excellent analytical and communication skills with the ability to communicate complex technical issues clearly.
- Passionate problem solver and attitude to perform under pressure.
- Ability in interfacing with both internal team members and external customers as part of a solution-based service process
- Based in Veneto or able to relocate
- Fluent in Italian and English
Responsibilities:
- Perform preventive maintenance on the installed base and total system-level troubleshooting at basic or more advanced level, depending on the certified training and on the job training completed.
- Ensure service maintenance and repair needs on designated equipment are addressed.
- Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Maintaining communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining tools and test equipment properly and ensuring they are calibrated.
- Working as a member of the local team to provide efficient service delivery.
- Ensures timely completion of jobs assigned, including administration tasks
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Engineering Design / R&D
Customer Service
Diploma
Engineering
Proficient
1
20126 Milano, Italy