Junior Field Service Engineer

at  GE Healthcare

JOB DESCRIPTION SUMMARY

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
As a Junior Field Service Engineer, you will be performing services and maintenance activities on our customers’ site/property includes all types of maintenance service (preventive and remedial), managing maintenance facilities, repairing and refurbishing sold or existing products from Ultrasound segment.
In this role you will be also developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction in the assigned areas.

REQUIRED QUALIFICATIONS

• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field
• Experience servicing electronic equipment.
• Ability to work in field and valid drive license.
• Fluency in Polish and English.

• Assisting more experienced Field Engineers with equipment installation.
• Working with experienced Field Engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicating and partnering with teammates and colleagues.
• Learning to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partnering with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilizing escalation process, as needed, and working closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Effectively engaging commercial counterparts, identifying potential sales leads, participating in sales opportunities such as contract renewals, and assisting with promoting and implementing revenue programs.
• Focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keeping up to date with competitor information and market trends.
• Answering service calls independently without assistance within one year of employment.