Junior Salesforce User Support Specialist - 6 month FTC (f/m/d)

at  AWIN

SKILLS & EXPERTISE

• Problem-Solving Skills: Ability to think critically and solve complex issues efficiently.
• Inquisitive Mindset: Eagerness to learn and stay updated with the latest Salesforce features and updates.
• Time Management: Efficient in managing time and prioritising tasks to meet agreed service level deadlines.
• Communication Skills: Excellent verbal and written communication skills to interact effectively with users and team members.
• Customer Service Orientation: A passion for helping others and providing exceptional customer service.
• Technical Proficiency: A strong understanding of the Salesforce platform and its functionalities.
• Experience: Previous experience in a user support role, particularly with Salesforce.

PURPOSE OF POSITION

The CRM User Experience and Adoption team is a pillar of Awin’s CRM department, which runs and develops the company’s Salesforce CRM system further.
We are seeking a dedicated and enthusiastic User Support Specialist to join our team for a 6-month fixed-term contract.
This role is pivotal in ensuring that our Awin users have a seamless experience with the Salesforce platform. The ideal candidate will be a proactive problem solver with a passion for technology and customer service.

KEY TASKS

• Provide Technical Support: Offer timely and effective support to users experiencing issues with the Salesforce platform.
• Troubleshoot and Resolve Issues: Diagnose and resolve technical problems, ensuring minimal disruption to users.
• Collaboration: Work closely with Business Analysts and Technical Specialists within the team to resolve escalated support queries, ensure comprehensive support and knowledge sharing.
• Documenting Processes: Create and update knowledge base documentation detailing types of support query and their steps to resolution.
• Multi-tasking: Handle multiple support requests simultaneously, prioritising tasks based on urgency and impact.
• Continuous Improvement: Identify recurring issues and suggest improvements to enhance the user experience.